Senior Associate, HR Services

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Who we are

At Kyndryl, we design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.

Your role

As an HR Operations Specialist supporting Poland and Ukraine, you will play a key role within our regional HR Operations team. Based in our Wroclaw office under a flexible hybrid working model, you will drive accurate, compliant, and timely execution of personnel administration and employee data management. This role blends end-to-end employee case management with hands-on HR lifecycle administration in a fast-paced environment.

What you will do

• Deliver end-to-end HR operations and personnel administration for employees across Poland and Ukraine.
• Manage employee and manager inquiries through HR ticketing platforms, ensuring high-quality resolution within established service expectations.
• Execute employee lifecycle transactions, including onboarding, contract preparation, status changes, performance evaluation documentation, and offboarding.
• Maintain accurate employee personal and organizational records in centralized HR information systems.
• Collaborate closely with local Payroll teams, HR Business Partners, and escalated technical support groups to manage dependencies and resolve complex cases.
• Navigate evolving operational processes and adapt smoothly to system updates and process changes.
• Identify recurring process bottlenecks, update knowledge base documentation, and support continuous improvement initiatives.

Your future at Kyndryl

Every Kyndrylar has access to continuous learning, certification opportunities, and career pathing designed to foster long-term professional development.

Who You Are

Required skills and experience

• Professional fluency in both Polish and English (written and spoken).
• Proven experience in HR Operations, HR Services, or general HR personnel administration.
• Hands-on experience handling employee inquiries and case management using structured HR ticketing systems.
• Solid understanding of employee lifecycle processes, personnel documentation, and data governance.
• Strong resilience, adaptability, and an open mindset to operate effectively in an evolving environment.
• High attention to detail and strong accountability for data accuracy and process compliance.
• Ability to work onsite in Wroclaw under a flexible hybrid model.

Preferred skills and experience

• Experience supporting HR operations or personnel administration specifically for Poland or Ukraine.
• Familiarity with payroll operations or working alongside third-party payroll providers.
• Practical experience working with cloud-based HR enterprise systems (such as Workday).
• Proficiency with automation and reporting tools such as advanced Excel, Power BI, or Power Automate.
• Background in process standardization, process transitions, or knowledge base creation.

What you can expect

We offer competitive benefits, flexible working arrangements, and a collaborative workspace focused on employee growth and well-being.

Get referred

If you know someone who would be a great fit for this role, submit their profile through our internal employee referral portal.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.