- Location
- Remote
- Workplace
- Remote
- Department
- Industrial - Client Relationship Manager
- Seniority
- Senior
- Experience
- 8+ years
- Source
- Greenhouse
Description
Company Description
We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our clients, and our company.
We’re a people-centric firm, so it’s no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us.
Job Description
As a Client Relationship Manager at Olsson, you are responsible for the client management and growth strategy for a specific client or a group of clients. As the primary point of contact, you will establish key contacts across the firm, cross-sell overall services, and manage strategic project pursuits with the specified client. This role is critical in driving and executing client growth strategy while ensuring excellent client service through consistent communication both internally and externally.
Responsibilities:
- Develops, drives, and executes an overall client growth strategy, identifying new opportunities for the firm to provide services to the client(s) in the agriculture market.
- Anticipate and understand client needs, preferences, goals, and current satisfaction level through a deep understanding of the client’s business and industry. Provide customized solutions to meet those needs.
- Initiate and maintain relationships with key contacts, including clients, partners, community stakeholders, and political entities. Guide relationships with key clients.
- May lead or collaborate with other internal staff on community-wide engagement efforts to strengthen the firm’s brand and connections to key decision-makers relevant to the client based on client type.
- Serve as the main point of contact for the specified client, ensuring their satisfaction and addressing any concerns or issues promptly.
- Align technical and project management expertise to meet client needs and coordinate with leadership to ensure client objectives and standards are met.
- Manage project pursuits with the client and have high level understanding of all projects with the client to ensure contractual obligations are being met and client satisfaction. 2
- Lead the pursuit effort for proposals related to the client. This includes coordinating with internal staff to describe the project and identify resources to best position for the opportunity. Also includes working with Marketing staff to prepare resumes and formal proposals.
- May serve as a project manager, or have technical involvement, with one or more projects with the client.
- Leads all client negotiations and ensures client-specific billing and contract standards are applied.
Qualifications
You are passionate about:
- Working collaboratively with others.
- Having ownership in the work you do.
- Using your talents to positively affect communities.
You bring to the team:
- Strong communication skills.
- Ability to contribute and work well on a team.
- Bachelor’s degree in engineering, sciences, planning, landscape architecture, business, or related field preferred.
- Minimum of 10 years’ experience in the consulting industry.
- Minimum 8 years’ experience in project and client management.
- Familiarity with community and state-wide engagement strategies.
- Ability to build and maintain relationships with key stakeholders.
- Proactive problem-solving and strategic thinking
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Additional Information
Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come.
As an Olsson employee, you will:
- Receive a competitive 401(k) match
- Be empowered to build your career with tailored development paths
- Have the possibility for flexible work arrangements
- Engage in work that has a positive impact on communities
- Participate in a wellness program promoting balanced lifestyles
In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance.
Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status.
Olsson understands the importance of privacy and is committed to protecting job applicants’ personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), this notice explains Olsson’s practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices.
For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice here.