Technology Manager - APS Lead for Global Corporate Security Applications

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

LOB Description:

APS Lead for Global Corporate Security Applications

• 6+ years of hands-on experience with strong proficiency in Python, Machine Learning/AI, PowerShell, SharePoint development, and Linux/Windows operating systems and Windows Tool set
• 3+ years of experience with reporting and analytics tools such as Tableau
• Strong knowledge of IT Service Management (ITSM) frameworks, including Remedy, Change Management, and Problem Management processes
• Working knowledge of SQL, Autosys, and query execution to support effective issue triage and root cause analysis
• Foundational understanding of vaulting, RISE deliverables, Disaster Recovery (DR) exercises, and automation practices
• Hands-on experience with monitoring and observability tools, including Dynatrace, Splunk, and SiteScope, for incident debugging and root cause analysis
• Ability to enhance and configure monitoring capabilities within Dynatrace and DNT to improve system performance insights
• Strong expertise in log analysis and application performance troubleshooting
• Familiarity with key enterprise platforms such as CPT, ARM, Btconverge, MyTechnology, ART, AppviewX, and similar applications
• Proven leadership capability with the ability to drive team outcomes and maintain effective communication with CIO leadership, vendors, and business stakeholders
• Solid understanding of Linux and Windows operating systems, along with proficiency in the Microsoft Office toolset
• Experience in logging, monitoring, and end-to-end troubleshooting of application and infrastructure issues
• Strong verbal and written communication skills
• Demonstrated ownership mindset, with a high level of accountability and commitment to delivering results
• Proven ability to identify and implement automation opportunities to reduce manual effort and improve operational efficiency

LOB Responsibilities:

• Provide Application Production Support services for various Corporate Security applications
• Closely collaborate with global support teams as well as with development and business partners.
• Ensure risk, financial, and compliance polices and standards relevant to the role are met.
• Manage relationships with senior business and technology partners.
• Sets KPI's for the team to follow. Makes decisions about technology that will increase or deliver business values.
• Ability to identify solutions for complex problems in infrastructure and application technologies to improve production stability.
• Extensive experience with providing hands-on production support
• Very good understanding of Incident, Service Request, Problem and Change Management lifecycles
• Ability to lead teams through APSE transformation initiatives such as AI, Erica, Telemetry, SRE
• Hands-on experience on a tool like Cutover is a big plus

Job Description:
This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include contributing to a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, and providing feedback and hands on career development.

Responsibilities:

• Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
• Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
• Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
• Contributes to the technology strategy for their technical domain
• Creates an inclusive and healthy working environment while helping to resolve organizational impediments/blockers
• Ensures that execution is aligned with product strategy by working with the product management team and other stakeholders

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

• Operating systems: Linux/Unix, Windows
• Database: SQL/PLSQL, Oracle
• Microsoft: Office and SharePoint
• ITIL standards
• Strong analytical skills and well verse with problem resolution

Desired Qualifications:

• Hands-on experience on a tool like Cutover is a big plus

Skills:

• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process
• Agile Practices
• Architecture
• Automation
• Data Management
• DevOps Practices

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101), US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)

Pay and benefits information

Pay range

$105,100.00 - $167,300.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.