- Salary
- €20k – €29k
- Location
- Vilnius, Lithuania
- Type
- Full-time
- Department
- Management
- Source
- Workday
Description
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
The Order Management Specialist is responsible for the accurate and timely processing of customer orders, ensuring all sales transactions are fulfilled correctly from quote approval through invoicing and license delivery. The role works closely with Sales and customers, using Salesforce to review and maintain order accuracy while handling a high volume of transactions.Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
Essential Duties and Responsibilities:
- Process orders (90%)
- Review Salesforce opportunities for approved quotes from Sales.
- Verify and update Salesforce to make any needed adjustments/corrections for order accuracy.
- Process and fulfill orders, including software license key delivery.
- Ensure invoices are properly generated and delivered.
- Customer Support (10%)
- Assist internal and external customers in resolving order-related issues that may require redirection via emails or phone calls.
- Escalate to the Senior Order Management Specialist for resolution as needed.
Required Qualifications:
- Extensive work experience in Order management.
- General knowledge and experience with computers and business office software (email, word processing, spreadsheet, Windows).
- Good written and verbal communication skills.
- Detail-oriented; able to manage large volume of work.
Preferred Qualifications:
- Bachelor’s Degree in business or related-field, or equivalent experience.
- Experience with Salesforce.
- Experience with Excel.
- Experience with software maintenance renewal activity.
Travel Requirements:
Minimal <5%
Information Security:
Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
Diversity, Inclusion & Equity:
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
...What Rocket Software can offer you in Vilnius:
Health Insurance from Day 1: Choose from 3 great options!
Generous Time Off: Unlimited annual leave holidays, plus Juneteenth as an extra day off for everyone.
Rocket enhanced parental leave benefit.
Employee Assistance Program – Digital Courses & Meditations, Certified Personal Coaching & Personal Therapy sessions.
Workcation Policy: Enjoy the flexibility to work from a vacation spot, combining work and leisure.
Choose your own hybrid/remote work model.
Tuition Reimbursement and Certificate Reimbursement Program opportunities.
Salary range applies only to candidates in Lithuania
Salary offer for the candidate is determined based on the predefined salary ranges for the position and depends on the level of competence and experience of the candidate.
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
