- Salary
- S$3k – S$3k/mo
- Location
- SG
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Today
- Source
- Vincere
Description
Customer Service & Frontline Operations
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Serve as the first point of contact for walk-in visitors, providing accurate information and assistance.
- Handle incoming and outgoing call
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Attend to enquiries regarding services, application procedures, eligibility, and required documentation.
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Review applications and supporting documents to ensure accuracy and completeness before processing.
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Support appointment registration and assist visitors throughout their service journey.
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Coordinate and support the smooth conduct of scheduled appointments and ceremonies.
Administrative & Case Support
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Process applications, certificates, records, and other administrative requests in accordance with established procedures.
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Monitor application progress and follow up on outstanding documents or actions to ensure timely completion.
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Respond to enquiries received via phone and email professionally and promptly.
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Maintain accurate records, update internal systems, and support document digitisation and filing.
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Prepare documents and support daily operational readiness.
Operational Support
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Liaise with internal stakeholders to facilitate smooth case processing and resolve operational issues.
-
Support daily administrative and operational activities to ensure service standards are maintained.
-
Perform other duties assigned by the supervisor.
Requirements
-
Min Diploma in any discipline
-
Previous experience in customer service, front counter operations, or administration is an advantage.
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Comfortable handling sensitive information with professionalism and confidentiality.
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Proficient in Microsoft Office applications.
