GBS Intermed A/R Associate

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Job Description:

Job Description

We are seeking a highly detail-oriented and organized professional to join our team as an AR Canada - Overpayments Administrator. This role is responsible for managing all overpayment transactions within the Small Package Business Unit, handling an average monthly volume of approximately 2,000 items.

The position ensures that overpayments are accurately reviewed and processed in alignment with financial procedures and service expectations. Additionally, this role manages the “9999” process, which involves processing credits for purged invoices—an essential function to maintain financial accuracy and support customer account reconciliation.

This is a critical role that directly impacts customer satisfaction, financial accuracy, and operational efficiency by ensuring timely resolution of transactions and preventing backlog accumulation.

Key Responsibilities

• Review and process all overpayment transactions accurately and in a timely manner.

• Manage a high-volume workload (approximately 2,000 monthly transactions) while maintaining strong attention to detail.

• Execute the “9999” process, including processing credits for purged invoices.

• Ensure all transactions comply with internal financial procedures and service level expectations.

• Support customer account reconciliation by ensuring accurate and complete credit processing.

• Monitor and manage workload to prevent backlog and ensure timely resolution of cases.

• Collaborate with internal stakeholders to resolve discrepancies and improve processes.

• Identify opportunities to streamline workflows and reduce recurring issues.

• Maintain accurate documentation and audit-ready records for all transactions.

• Contribute to maintaining high service standards and customer satisfaction.

Qualifications:

• Bachelor’s, Technical or technological degree in administrative or finance related fields.

• Prior experience in administrative or finance related fields (6 months preferably)

• Intermediate English proficiency 70%

• Intermediate Excel skills and knowledge.

• Punctuality and strong sense of responsibility.

• Ability to work effectively in a team environment.

• Assertive and professional communication skills.

Grade 007
Monday to Friday: 6:30 am - 3:30 pm (44 weekly hours - after July 15th, 42 hours per week )
Medellin, Hibrid.
 

Employee Type:
 

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