Senior Customer Manager – Packaging & Specialty Plastics

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

We are seeking a high-performing Senior Customer Manager – Packaging & Specialty Plastics, located in São Paulo (Brazil).

About you and this role:

You will lead strategic customer relationships and drive profitable growth for Functional Polymers - Infrastructure, Consumer & Transportation (ICT) business across Brazil and Latin America. ICT is a specialty business within Packaging & Specialty Plastics. This role requires deep technical and commercial expertise in specialty polymers, application development, and value-based selling, combined with the ability to translate differentiated technologies into compelling customer value. The successful candidate will lead the execution of growth strategies for Automotive and Consumer markets while driving the development and commercialization of new applications, market segments, and business opportunities across Latin America, will lead Latin America ICT Distribution Strategy, leverage strong commercial acumen, strategic account leadership, and proven experience navigating complex stakeholder networks to drive customer growth, strengthen strategic partnerships, and deliver sustainable business results.

Reporting to the Sales Director for Latin America, the Senior Customer Manager serves as the primary commercial leader for a specialty portfolio of strategic customers, partnering closely with customers and cross-functional stakeholders, including Global Key Account Managers, Technical Service & Development, Product Management, Supply Chain, Marketing, Finance, Sustainability, and Customer Service, to develop differentiated solutions, align business priorities, and deliver profitable growth.

Responsibilities:

• Commercial Performance & Execution: Own and deliver the annual sales plan and monthly forecasts, driving profitable growth through disciplined price-volume management, forecasting accuracy, and proactive identification of customer, market, and industry trends.
• Strategic Account Management: Develop and execute customer growth strategies for strategic local and global accounts. Manage complex customer relationships, commercial negotiations, price adjustments, and long-term agreements in close coordination with Global Key Account Managers and regional stakeholders.
• Cross-Functional Collaboration & Regional Influence: Collaborate closely with Marketing, Product Management, Supply Chain, Customer Service, Finance, Sustainability, and Technical Service & Development teams to align business priorities, support S&OP and key operating forums, advance regional commercial initiatives, and translate strategy into measurable business outcomes while maintaining strong CRM and commercial discipline.
• Lead Latin America ICT Distribution Strategy: Develop and execute the Latin America distribution strategy to expand market reach, strengthen distributor performance, increase channel effectiveness, and accelerate sustainable growth across the region.
• LAA Sales Development Lead: Lead the execution of growth strategies for Automotive and Consumer markets while driving the development and commercialization of new applications, market segments, and business opportunities across Latin America. Partner with commercial teams across the region to accelerate market penetration and deliver Latin America growth objectives.
• Innovation and sustainability: Champion the commercialization of innovative and sustainable solutions through close collaboration with Technical Service & Development, Product Management, and Sustainability teams, translating customer needs into differentiated value propositions and growth opportunities.

Qualifications:

• Education: Bachelor’s degree in engineering, business administration, or a related field.
• Experience: 8+ years of progressive experience in Sales, Marketing, Product Management or related commercial roles. Experience in specialty materials, chemicals, polymers, automotive, adhesives or related industries is preferred.
• Commercial capabilities: Proven experience in B2B sales, strategic account management, complex negotiations, business development, forecasting and cross-functional collaboration.
• Communication: Excellent interpersonal, verbal, written and presentation skills, with the ability to influence across cultures, functions and organizational levels.
• Mobility: Travel availability.

Your Skills:

• Commercial Leadership & Judgment: Demonstrates commercial maturity, strategic thinking, and sound judgment to navigate complex business decisions, prioritize opportunities, and drive sustainable growth.
• Ownership & Accountability: Operates proactively and independently with a strong sense of ownership, accountability, and bias for action, consistently delivering on commitments and business objectives.
• Strategic Account Management: Brings proven experience managing strategic customers, complex stakeholder networks, and value-based customer engagement to build long-term partnerships and grow business opportunities.
• High-Performance Standards: Consistently demonstrates rigor, preparation, execution discipline, and follow-through, maintaining high standards while delivering results in a dynamic business environment.
• Influence & Agility: Successfully navigates ambiguity and competing priorities, builds trusted relationships, and influences decisions and outcomes across customers and cross-functional organizations without direct authority.
• Collaboration & Continuous Learning: Balances strategic perspective with hands-on execution, fosters collaboration across teams, and embraces continuous learning to adapt and thrive in evolving markets and technologies.

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Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.