Librarian (Part-Time)

• Provides reference and reader’s advisory by interviewing customers to determine specific information needs, assisting with locating information and resources, and guiding reading and viewing choices based on interest. The Librarian supports customer use of technology as needed to access library resources and maintains awareness of public service demand to assist at service points when needed.

• Develops and delivers programming for groups of varied ages, producing or procuring supplies and props, performing or recruiting performers, coordinating onsite events, serving as a point of contact, and promoting programs via website content, social media postings, and print materials.

• Performs for groups as appropriate to program design.

• Conducts community outreach by establishing and cultivating partnerships with local schools, care facilities, and community groups, and visiting local facilities to promote library programming and services.

• Carries out collection development and maintenance by identifying and ordering materials using established selection and ordering tools, performing weeding of outdated or low-use materials, reordering replacements as needed, and assisting with development of collection policies that guide acquisitions and deselection.

• Provides direct public service at library desks, including reference transactions, reader’s advisory, and routine circulation activities such as customer registration, check-in and check-out of materials, placing holds, and monitoring desk volumes to ensure responsive service.

• Maintains a working knowledge of the library computing environment and the countywide library computer system, troubleshoots simple problems for the public, escalates technical issues appropriately, and reports unresolved problems to a supervisor.

• Contributes to the Library’s marketing by helping develop messages and promotional materials that communicate services and programs to the public across channels.

• Complete other tasks as assigned.

• Acknowledge customers when they enter a City facility by greeting them with a smile and positive tone of voice whether in person, on the phone or in email.  
• Gather necessary information to assist the customer. Where possible, handle issues/questions/requests without transferring customer to someone else.
• Seek out answers to questions first; if unsuccessful provide name/contact information of someone who can assist. 
• Listen, understand, and clarify to gain in depth understanding of the needs to ensure they are being met.
• Address difficult or contentious issues in a constructive manner.
• Be positive and enthusiastic when speaking with customers. 

• Be courteous and polite.
• Treat customers with dignity and respect.  
• Understand customer's expectations and treat them as a priority.
• Actively listen and give customer undivided attention.
• Appreciate differing perspectives, opinions, and needs.
• Demonstrate integrity and build trust through credibility, reliability, commitment, and ethical behavior.

• Provide prompt and reliable service.
• Respond to phone/email as soon as possible.
• Follow through in a timely manner on commitments made to customers and provide estimated timeline for completion.
• Change voicemail and email when out of office/unavailable and provide alternate contact person for customers.
• Demonstrate a "can-do" approach.
• Exhibit problem-solving skills leading to sound judgment and quality decisions.

Education & Experience: A master’s degree in library science and one (1) year of experience providing related professional library services—or any equivalent combination of education and related experience that demonstrates the knowledge, skills, and abilities required to perform the work

Certification: May require a Notary Public Commission

Foreign language competency may be required for specific assignments and is highly desired.

Knowledge, Skills, & Abilities

Knowledge

• Principles and practices of public librarianship, including reference services, reader’s advisory, and collection development.

• Programming design and delivery for diverse audiences, including children, teens, and adults.

• Community engagement strategies and marketing principles for promoting library services.

• Subject specialties such as children’s literature, adult fiction and nonfiction, business resources, genealogy, local history, and digital media.

• Computer hardware and software used in library operations, including integrated library systems, digital resources, and standard office applications.

• Basic troubleshooting techniques for public computing environments and library technology.

Skills

• Advanced problem-solving and critical thinking to evaluate options and implement effective solutions.

• Strong organizational skills to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.

• Excellent oral and written communication skills for interacting with patrons, staff, and community partners.

• Competence in building constructive and cooperative relationships with colleagues and external partners.

• Proficiency in using computers and systems to enter, retrieve, and process information accurately.

Abilities

• Present information clearly in group settings and one-on-one interactions.

• Work independently with minimal supervision and exercise sound judgment.

• Adapt services to meet the needs of a diverse community and interpret policies effectively.

• Perform or teach effectively for adults and children in program and instructional settings.

• Actively seek ways to assist patrons and maintain a high standard of customer service.