General Manager

Reporting Relationships

• Provide overall leadership for the safe, efficient and successful operation of Windsor Leisure Centre.
• Ensure consistently high standards of customer service, cleanliness, presentation and facility operation.
• Monitor centre performance against agreed operational, financial and customer targets.
• Ensure effective staffing, rotas and resource planning.
• Oversee opening, closing and daily operational procedures.
• Manage incidents, complaints and operational challenges effectively.
• Ensure business continuity arrangements are maintained.

• Lead, motivate and develop the Windsor Leisure Centre team.
• Create a positive, inclusive and high-performing workplace culture.
• Support recruitment, onboarding, performance management and employee development.
• Identify training and development needs and ensure appropriate training is delivered.
• Ensure colleagues are appropriately supervised, informed and supported.
• Develop future leaders and support career progression within Leisure Focus.

Financial & Commercial Management

• Take responsibility for the centre's financial performance and agreed budgets.
• Monitor income, expenditure and financial performance, taking action where required.
• Identify opportunities to increase participation, income and commercial performance.
• Develop and implement initiatives, promotions and activities to maximise centre usage.
• Build effective relationships with partners, schools, community organisations and other stakeholders.
• Support the development and implementation of business and service plans.

• Ensure customers receive an excellent, welcoming and inclusive experience.
• Promote the widest possible use of the centre and its facilities.
• Develop relationships with local communities, schools, clubs and organisations.
• Support the delivery of activities, events, competitions and community programmes.
• Monitor customer feedback and use insight to drive continuous improvement.
• Promote equality, diversity and inclusion across service delivery.

Health, Safety & Compliance

• Ensure all statutory and Leisure Focus health and safety requirements are met.
• Maintain appropriate safeguarding standards and procedures.
• Ensure staff are appropriately trained and competent for their roles.
• Oversee contractor, maintenance and facilities management arrangements.
• Ensure compliance with relevant policies, procedures and legislation.
• Promote a culture where health, safety and wellbeing are everyone's responsibility.

• Work closely with the Contract Manager and wider Leisure Focus management team.
• Identify opportunities to improve operational efficiency, customer experience and commercial performance.
• Use data, customer feedback and performance information to inform decision-making.
• Lead and support change initiatives within the centre.
• Represent Leisure Focus professionally with customers, partners and stakeholders.
• Undertake other duties appropriate to the level and nature of the role.

• Proven management or leadership experience, ideally within leisure, sport, hospitality, retail, facilities or another customer-focused environment.
• Experience of managing and developing teams.
• Experience of operational management within a busy environment.
• Experience of managing performance and delivering against targets.
• Experience of financial management, budgeting or monitoring income and expenditure.
• Experience of managing customer service and resolving complaints or operational issues.
• Experience of health and safety and risk management.
• Experience of developing effective relationships with customers, staff and external partners.

• Experience managing a leisure centre or similar large public-facing facility.
• Experience of commercial development and income generation.
• Experience of delivering events, programmes or community initiatives.
• Experience of contractor and facilities management.
• Experience of managing change and continuous improvement.
• Experience of partnership working with schools, clubs, community organisations or local authorities.

• Strong leadership and people-management skills.
• Ability to motivate, support and develop colleagues.
• Excellent verbal and written communication skills.
• Strong customer-service focus.
• Ability to make confident decisions and solve problems.
• Strong organisation and time-management skills.
• Ability to manage competing priorities in a busy environment.
• Financial and commercial awareness.
• Ability to analyse information and use data to improve performance.
• Strong understanding of health, safety and safeguarding.
• Ability to build effective relationships with internal and external stakeholders.
• Confident using digital systems and technology.

• Relevant management, leisure, sport, business or equivalent professional experience.
• Relevant health and safety / first aid qualification or willingness to obtain where required.

Desirable

• Leisure management or sports-related qualification.
• Management or leadership qualification.
• Relevant industry qualifications such as NPLQ or Pool Plant.
• IOSH, NEBOSH or equivalent health and safety qualification.

• Salary up to £50,000 per annum
• Free gym membership for the employee and an appointed person
• Discounted food and beverages on site
• Discounted retail items
• Career progression and development opportunities
• Training and development
• Employee Assistance Programme
• Free on-site parking