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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Supports day-to-day technology operations for assigned platforms, infrastructure, systems, and networks, performing routine tasks under moderate supervision to help maintain stable and efficient performance with direct impact on results. Delivers administration and support of hardware, software, databases, and end-user technology by following established procedures, making minor adjustments to resolve routine issues.

Job Description

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Delivers day-to-day operational support for assigned technology platforms, infrastructure, and systems, performing routine tasks under moderate supervision to help maintain production stability and performance with direct impact on results.
2. Performs standard administration and support of hardware, software, databases, and end-user technology by following documented procedures, making minor adjustments as needed to ensure reliable service delivery.
3. Works with other technology teams on routine operational activities, sharing status updates and seeking guidance from more senior teammates when issues, risks, or dependencies fall outside standard practice.
4. Monitors system performance, alerts, and queues, resolving routine issues within defined procedures and escalating nonstandard or complex problems to senior support resources for timely resolution.

5. May assists with planning and coordination of installations by supporting scheduling, preparation activities, and documentation review, escalating execution and non‑routine issues to senior resources.
6. Follows approved technology standards, policies, and procedures in daily work to support compliance, security, and risk management, and raises questions or concerns about potential gaps.
7. Participates in scheduled maintenance, upgrades, and troubleshooting tasks by executing runbooks and documented steps, checking results, and reporting any deviations or issues for further review.
8. Documents requests, and resolutions clearly and accurately in prescribed tools to support handoffs and incremental improvement of support processes.
9. Shares observations on recurring issues and basic trends to help inform assessment of operational needs and potential improvements.

Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma and a minimum of 2 years of experience in technology operations or related technical support roles.
2. Basic understanding of IT infrastructure components including hardware, software, and networks.
3. Familiarity with standard operating procedures and compliance requirements in technology environments.

Preferred Qualifications
1. Experience with common enterprise technology platforms and tools.
2. Exposure to IT service management frameworks (e.g., ITIL).

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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