IT Data Center Operations Manager

Bachelor's degree in a technical field (e.g., Computer Engineering, Computer Science, Information Systems) OR Bachelor's degree in a non-technical field (e.g., Business, Humanities, Marketing) and 5+ years IT-relevant experience OR High School diploma or equivalent and 10+ years IT-relevant experience 6+ years of IT-related work experience with a Bachelor's degree. OR 8+ years of IT-related work experience without a Bachelor's degree. Use of computers and test equipment for more than 6 hours/day. Continuous communication with colleagues, customers, and vendors (in-person and remote). Participation in On-Call rotation for incident escalations. Provides leadership for those involved in the development, design, implementation, optimization, and operations of Information & Communication Technology (ICT) spaces, systems, and functions that support company business processes and technical information system platforms. Analysis, selection, and modification of IT Infrastructure Management systems and software applications. Managing individuals involved in the design and installation of networked IT Infrastructure systems. Providing direction for efforts to protect the company's data, tools, and information systems. Ensuring infrastructure architecture standards maximize efficiency and support platform compatibility. Coordinates delivery of shared IT & Facilities Capabilities & Services to IT and Business Unit user groups to ensure uninterrupted IT service. Working independently with minimal supervision. Supervising direct reports. Making impactful decisions that influence program/project success, finances, and objectives. Communicating complex information to diverse audiences; may require negotiation and influence. Managing a small budget and contributing to P&L decisions. Influencing key organizational decisions through consultation with senior leadership. Executing multi-step tasks requiring simultaneous cognitive abilities. Applying deductive and inductive problem-solving with intermediate data analysis. Innovating new processes and procedures within established guidelines. Demonstrating ownership and urgency in addressing technical issues and strategic challenges. Motivates team to adapt to changing priorities. Collaborates across teams to complete projects. Sets performance expectations and evaluates team members. Allocates workload based on availability, skill set, and current assignments. Develops and mentors experienced team members. Conducts regular performance reviews and identifies development opportunities. Leads implementation of standardized tools and processes. Promotes a unifying team vision and fosters a collaborative environment. Addresses skill gaps through targeted resources and development. Communicates plans and roadmaps clearly. Evaluates opportunities for process improvements and resource optimization. Encourages diverse contributions across backgrounds and cultures. Leads cross-domain requirement development with IT and Facilities stakeholders.