- Location
- BLR, AMR Tech Park - Block 1, India
- Workplace
- Onsite
- Type
- Full-time
- Department
- Operations
- Seniority
- Entry
- Source
- Workday
Description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Education: Any Graduate
Experience: 2-3 Years US Healthcare Pharma - Non Voice Experience
Roles & Responsibilities:
Possess basic knowledge of US Healthcare Pharma - Non Voice
Good reasoning and analytical skills
Able to communicate fluently in the language required for the function/location
Active listening skills
Passion to learn
Influencing skills
Ability to comprehend the employee requirement well
Adhere to attendance and punctuality norms
Acquiring knowledge & skills of related areas of the process
Processing claims/developing projects/handling calls, as per the process guidelines
Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks
Adhering to the SLA, and understanding Quality & Auditing parameters
Meeting assigned productivity goals
Understanding and adhering to quality standards
Meeting TAT
Mentor & coach new members of the team based on requirement
To act as a subject matter expert
Ability to look for alternative solutions for problems identified; Takes decisions based on logical reasoning and relevant information
Assumes responsibility for work activities and coordinating efforts
Skills:
US health care (ERISA/HIPAA/State Mandates)
Process SLA
Awareness of ISO, ISMS
Telephone etiquettes
MS office
Typing skills & computer skills
Effective communication in English
Location: