Collections Analyst

FleetPride is seeking a highly motivated and analytically driven Collections Analyst to support the AR Shared Services

organization. The Collections Analyst is responsible for managing a portfolio of complex and delinquent customer accounts

through advanced collections, dispute resolution, and root-cause analysis. This role partners closely with customers and cross-

functional teams to resolve payment barriers, improve cash flow, reduce aged receivables, and strengthen overall accounts

receivable performance.

The ideal candidate brings strong analytical skills, sound judgment, and the ability to balance effective collections with

exceptional customer relationship management.

DUTIES & RESPONSIBILITIES

Portfolio Management & Collections

• Manage a portfolio of complex, high-risk, and delinquent customer accounts to maximize collections and reduce aged
• receivables
• Develop and execute collection strategies that improve cash flow while maintaining positive customer relationships
• Investigate payment delays and identify root causes impacting customer payment performance
• Negotiate payment resolutions and follow up on outstanding balances in accordance with company policies
• Maintain accurate documentation of collection activities, customer communications, and account status

Dispute Resolution & Account Analysis

• Investigate and resolve complex billing disputes, short payments, deduction claims, pricing discrepancies, freight claims,
• and other payment issues
• Research account discrepancies and partner with internal stakeholders to ensure timely and accurate resolution
• Analyze customer payment trends, aging reports, and account history to identify collection priorities and potential risks
• Proactively identify recurring issues contributing to delinquent accounts and recommend sustainable corrective actions

Customer & Cross-Functional Collaboration

• Serve as the primary point of contact for assigned customer accounts regarding collection and payment-related matters
• Partner closely with Sales, Customer Service, Credit, Finance, and Operations to resolve customer issues impacting payment
• Communicate professionally with customers to negotiate payment solutions, resolve disputes, and maintain positive business relationships
• Collaborate with internal teams to improve invoice accuracy, reduce payment barriers, and enhance the customer payment experience

Reporting & Performance Analysis

• Monitor accounts receivable aging reports to prioritize collection efforts and minimize delinquent balances
• Analyze portfolio performance using key metrics such as aging trends, collection effectiveness, dispute resolution timelines, and customer payment behavior
• Prepare recurring and ad hoc reports that provide visibility into portfolio performance and collection activities
• Provide recommendations to leadership based on collection trends, account risk, and financial analysis

Process Improvement & Risk Management

• Identify opportunities to improve collection processes, reduce recurring disputes, and strengthen accounts receivable performance
• Recommend process improvements that improve billing accuracy, accelerate collections, and reduce bad debt exposure
• Evaluate accounts for escalation to credit hold, third-party collection agencies, legal review, or write-off recommendations in accordance with company policies
• Support continuous improvement initiatives by documenting best practices and contributing to standardized collection processes

EDUCATION & TRAINING

• Bachelor’s degree in Finance, Accounting, Business, or related field required

KNOWLEDGE & EXPERIENCE

• 3–5+ years of experience in accounts receivable, finance, or business analysis roles
• Experience in high-volume AR or shared services environments
• Strong proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP/XLOOKUP, data analysis) required
• Experience with SQL queries and reporting preferred
• Experience working with ERP systems and AR/billing platforms preferred
• Experience interacting with customer procurement systems (e.g., Coupa, Ariba, OBS) is a plus

SKILLS & ABILITIES

• Strong analytical and problem-solving skills with attention to detail
• Confident communicator with strong interpersonal skills and ability to influence stakeholders
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Customer-focused mindset with a commitment to service excellence
• Ability to translate data into meaningful insights and actionable recommendations
• Self-starter with a proactive approach to identifying and resolving issues

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.