Production Operations Associate I

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you are ready to start learning, growing, and making an impact with a career in fintech, we would like to know: Are you FIS?

What you will be doing:

• Open, sort, and prepare incoming payments, remittance documents, and related correspondence for processing.

• Accurately enter payment and account information into designated systems following standard operating procedures and client-specific instructions.

• Verify checks, payment amounts, remittance slips, account numbers, and supporting documentation for completeness and accuracy.

• Operate imaging, scanning, or payment-processing equipment to capture and validate documents.

• Identify and escalate discrepancies, exceptions, or non-routine issues to the appropriate lead, supervisor, or support team.

• Maintain required production, accuracy, quality, and turnaround-time standards.

• Prepare, balance, and reconcile batches to ensure payments are processed correctly and timely.

• Handle sensitive financial and customer information in accordance with company policies, confidentiality standards, and applicable regulatory requirements.

• Support team goals by assisting in other production areas as business needs require.

• Maintain a clean, organized, and secure work environment.

Shift: Monday-Friday 7am-330pm cst. On-site

What you bring:

• High school diploma or equivalent.

• Basic computer, keyboarding, and data-entry skills.

• Ability to follow written and verbal instructions accurately.

• Strong attention to detail with a focus on accuracy and quality.

• Ability to work independently and as part of a team in a fast-paced production environment.

• Ability to meet established deadlines and productivity expectations.

What we offer you:

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

A broad range of professional education and personal development possibilities – FIS is your final career step!

The chance to work on some of the most challenging, relevant issues in financial services & technology

Time to support charities and give back in your community

A fantastic range of benefits designed to help support your lifestyle and wellbeing

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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