Manager, Operations - InHome Delivery

Position Summary...

What you'll do...

Role summary:
As Manager, Operations – InHome Driver Experience, you will help drive initiatives that improve and transform the InHome driver role and member experience. In this role you'll help shape the future of the InHome Driver organization by transforming operational data into strategic decisions. This role combines analytics, business strategy, process design, workforce planning, and AI-enabled innovation to improve driver performance, operational efficiency, and long-term organizational scalability. This is an exciting opportunity for someone who enjoys solving complex problems, influencing across teams, and turning ideas into measurable impact at scale.
About the team:
Join a focused, high-impact team shaping the future of Walmart’s InHome experience for associates and members. This team operates at the intersection of strategy, product, and operations, leveraging data, experimentation, and operational insight to identify opportunities and scale solutions across the platform. Members collaborate cross-functionally to drive project execution, improve processes, and deliver operational excellence. The team values accountability, adaptability, and effective communication to meet business goals while continuously enhancing customer and associate experiences through innovative approaches and data-driven decision-making.
What you'll do:

• Identify operational and workforce opportunities using data, AI-enabled insights, and associate and member feedback. 
• Lead cross-functional initiatives that drive process improvements, operational excellence, and stakeholder alignment. 
• Support the development and execution of the Driver Experience transformation roadmap. 
• Partner with Operations, Product, Trust & Safety, HR, and Analytics to design and scale impactful solutions. 
• Evaluate trade-offs across experience, cost, and operational complexity to deliver measurable business outcomes.

What you'll bring:

• Strong strategic thinking, problem-solving, and adaptability, with the ability to bring structure to ambiguity and drive continuous improvement.
• Ability to leverage AI-enabled prototypes, pilots, and testing to validate solutions and scale measurable impact.
• Proven experience in operations and project management, including planning, executing, and delivering complex initiatives.
• Strong analytical skills with the ability to interpret data, conduct root cause analysis, and provide actionable business insights.
• Strong communication, executive presentation, and stakeholder management skills, with the ability to influence cross-functional partners and drive complex initiatives to successful outcomes.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Masters: Economics

Project Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.