- Location
- 1A/21 South Street, Rydalmere Sydney NSW 2116, Australia Chubb
- Type
- Full-time
- Department
- Customer Service
- Education
- Master
- Source
- Workday
Description
Join Our Team as a Customer Service Champion!
Are you a master of making someone's day? Do you enjoy talking with our elderly community? Do you have a knack for turning frowns upside down? If you answered "yes" with a smile, then we've got the perfect role for you at our call center!
Who We Are:
At VitalCALL, we're on a mission to delight our customers with every interaction. We believe that great service starts with a great team, and that's where you come in! We're a friendly bunch who love helping others, and we're excited to welcome a new champion to our ranks.
What You'll Do:
Save the Day: Be the hero our customers need by answering their queries and providing top-notch and warm support over the phone.
Spread Positivity: Turn challenging situations into positive experiences.
Solve Mysteries: Channel your inner detective to resolve customer issues quickly and efficiently.
Be a Team Player: Collaborate with your fellow heroes to ensure our customers receive the best service possible.
What We're Looking For:
Super Communication Skills
Empathy in Spades
Problem-Solving Powers
Energy and Enthusiasm
Why Join Us?
Work alongside a group of talented, supportive, and fun individuals who love what they do. We're committed to your professional development and will help you reach your career goals. VitalCALL Customer Service offers a work-life balance with two days working from home. VitalCALL operates Monday-Friday, enjoy your weekends!
• High volume Inbound call queue
• AUS and NZ account management and customer enquiries
• Revenue leakage and finance projects to increase revenue per month
• Customer Service Inbox
• Assistance with internal customer request queues and online enquiries
Additional Information
About Us, Our Culture & What We Can Offer You
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies
We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
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