Customer Service Consultant

Company:

Mercer

Description:

We are seeking a talented individual to join our Customer Service team at Mercer. This role will be based in the Adelaide or Melbourne office. This is a hybrid role that has a requirement of working at least three days a week in the office post training requirements.

The Customer Service Consultant is responsible for providing administrative services across multiple funds and products using a range of registry systems, processes and procedures. The purpose of the role is to help provide a high quality and timely execution of tasks for our customers across a range of administration tasks and complex processes with a strong focus on customer service. The Customer Service Consultant will have a strong attention to detail, administration skills and high quality communication skills.

In addition to the above we strive for success by encouraging the consultants to have a willingness to understand the complexity of processing across our multiple products to proactively be involved in the enhancement of our client and customer experience.

We will count on you to:

• Provide administrative support across multiple funds and products using various registry systems and processes.

• Execute tasks accurately and in a timely manner with a strong focus on customer service.

• Communicate effectively with customers and internal teams to resolve queries and issues.

• Demonstrate strong attention to detail in all administrative and processing tasks.

• Engage proactively in understanding product complexities to enhance client and customer experience.

What you need to have:

• Strong administrative skills with attention to detail.

• Excellent communication skills, both written and verbal.

• Enthusiasm and openness to learning new systems and processes.

• Ability to work effectively in a hybrid work environment.

What makes you stand out:

• Previous experience in superannuation or financial services (not required).

• Proactive approach to understanding complex processes.

• Commitment to delivering high-quality customer service.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.