Business Operations Administrator

Posting Close Date

Applicants must submit their completed application by 09-13-2026 at 11:59 p.m. MST

Application and Special Instructions

As part of the application process, all applicants are required to submit a chronological resume and cover letter at the time of application.

The cover letter, not to exceed two pages, should clearly demonstrate how your education, professional experience, skills, and accomplishments align with the responsibilities of the Business Operations Administrator position. Please address the preferred qualifications where applicable and focus on the value and results you would bring to the position.

Applications that do not include both documents by the closing date of the recruitment will be considered incomplete and will not receive further consideration for this recruitment.

INTERVIEW INFORMATION: The highest scoring applicants will be invited to participate in interviews on September 30, 2026. Local candidates will participate in person, while out-of-state candidates will have the option to participate virtually via Microsoft Teams.

In-person hiring interviews may be conducted on October 15, 2026.

The City of Tucson does not provide VISA sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Relocation expenses will not be provided for this position. Candidates are responsible for all costs associated with relocating to the Tucson area, if applicable.

Recruiter contact information: If you have any questions, please contact [email protected]

Position Specific Summary

The Business Operations Administrator in the City of Tucson’s Department of Planning and Development Services ensures the efficient execution of department operations. The role coordinates financial processes, operational systems, technology solutions, customer service initiatives, and cross-departmental workflows to ensure alignment with organizational goals and continuous improvement of department services. 

Work is performed under the supervision of the Director of Planning & Development Services. This position exercises supervision over division personnel.
 

Duties and Responsibilities

• Administers the daily operations of Planning and Development Services, aligning financial and operational practices with organizational goals.

• Supports Tucson Development Center operations, optimizing business processes, cross-departmental workflows, customer service, records management, technology solutions and public communications to improve efficiency and service delivery.

• Partners with department leadership and divisions to assess and improve business processes, identify opportunities for greater efficiency and consistency, and develop strategic approaches to workflows, technology, resource allocation, and service delivery that support the department’s evolving operational needs.

• Coordinates the collection and compilation of department-wide performance metrics and customer feedback from supervisors and divisions to inform leadership on overall departmental performance and identify opportunities for operational improvement.

• Provides oversight and direction for the department’s information technology functions and staff, ensuring technology resources, systems, applications, and support services are aligned with departmental business needs, operational priorities, and service delivery goals.

• Leads efforts to strengthen department-wide customer service and public information practices, developing consistent communication strategies, improving access to information, and identifying opportunities to enhance the customer experience across service channels.

• Reviews reports and tracks monthly budget forecasts. Reviews budget with divisional staff to ensure division-wide understanding regarding budget expenditures and improving efficiencies. Participates in procurement processes by evaluating services, products, and operational needs to recommending solutions that support cost-effective operations. 

• Serves as liaison with centralized City departments including Business Services, Human Resources, Procurement, Information Technology (IT), Public Safety Communications/311, Risk Management, and Facilities Management. 

• Maintains department-wide consistency and compliance in recruiting, onboarding, and personnel processes and aligns departmental operations with citywide administrative policies. 

• Manages assigned professional staff, including reviewing timecards, managing schedules, completing performance evaluations, facilitating access to resources and training, and organizing and coordinating departmental projects. Conducts quality assurance reviews of operational records, reports, and documentation for clarity, accuracy, and consistency, and assists staff with complex or escalated operational issues to ensure effective service delivery and resolution.

• Performs other related duties as assigned.

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

Education

Bachelor's degree

Experience

Five (5) years of relevant experience

Equivalency

Any combination of relevant education and experience may be substituted on a year-for-year basis.

License/Certifications

Preferred Qualifications

License:
A valid and unrestricted driver’s license with two (2) years of licensed driving is required.

Any combination of relevant education and experience may be substituted on a year-for-year basis.

Preferred Qualifications:
• Master’s degree Business Administration, Public Administration or a related field.
• Experience in project management, analytical, and organizational functions.
• Experience in interpersonal relations, communication, and leadership.
• Three years or more of supervisory experience.

POSITION DETAILS

Job Profile

J2617 - Planning Administrator

View full job profile including classification specifications and physical demands at https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation Grade

G111

Hourly Range

$38.91 - 58.36 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

Fair Labor Standards Act (FLSA)

Exempt

Position Type

Regular

Time Type

Full time

Department

Planning and Development Services Center

Department Link

https://www.tucsonaz.gov/Departments/Planning-Development-Services

Background Check

This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.

ABOUT US

Benefits

The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship

The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.  The City of Tucson does not offer visa sponsorship.

The City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer

The city does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). 

ADA Accessibility Compliant Form

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at [email protected].

Recruiter Name

Liliana Almeraz

Recruiter Email

[email protected]

For general Human Resources questions please contact 520-837-4190.