Information Systems Analyst II

The City is seeking an Information Systems Analyst II with experience supporting enterprise video surveillance, IP-based camera systems, Network Video Recorders (NVRs), and audiovisual technology. This position will work with contracted vendors that install and repair the City’s camera and video surveillance systems. The Analyst will provide ongoing system support, monitor system health, perform initial troubleshooting, identify potential causes of equipment, network, or configuration issues, and coordinate vendor service when necessary. If this interests you, please apply.  

Under direction of the Information Technologies Division Manager, the successful candidate will work with contracted vendors that install and repair the City’s camera and video surveillance systems. The IS Analyst will also provide ongoing system support, monitor system health, perform initial troubleshooting, identify potential causes of equipment, network, or configuration issues, and coordinate vendor service when necessary; and perform related duties as assigned.

• Supporting and troubleshooting Network Video Recorder (NVR) systems
• Supporting and troubleshooting IP-based camera systems
• Creating, configuring, and troubleshooting video streams
• Troubleshooting network connectivity, including verifying IP addresses, network availability, switch-port connectivity, cabling, Power over Ethernet, and device communication
• Supporting point-to-point wireless network connections or similar wireless bridge technologies
• Verifying camera power, connectivity, image quality, recording status, storage availability, licensing, firmware status, and system health
• Documenting troubleshooting results and providing vendors with accurate technical information
• Coordinating camera installation, repair, replacement, and maintenance activities with vendors and internal IT staff
• Determining whether an issue is related to the camera, recorder, network connection, wireless bridge, power source, configuration, or supporting infrastructure
• Escalating unresolved issues to the appropriate vendor or internal IT team

The position will also support audiovisual systems used in the City Council Chambers and other City meeting facilities. Relevant experience may include:

• Supporting live public meetings and presentations
• Troubleshooting microphones, speakers, displays, projectors, video switchers, control systems, and conferencing equipment
• Supporting video conferencing, streaming, recording, and hybrid meeting environments
• Diagnosing audio, video, cabling, signal-routing, and connectivity issues
• Coordinating advanced repairs and system changes with audiovisual vendors
• Providing occasional evening support for City Council meetings and other scheduled events

In addition to these specialized responsibilities, the selected candidate will perform the full range of Information Systems Analyst II duties, including user support, systems administration, hardware and software troubleshooting and configuration, documentation, project coordination, vendor management, and support of City network and telecommunications systems.

This position will also perform professional level information systems duties in support of strategic City computer operating systems across multiple platforms and technologies; installs, and maintains computer systems hardware and software; provides technical assistance to system users in accordance with applicable information systems policies, procedures, methods and techniques; performs systems analysis duties in the design, development, implementation and maintenance of information systems and supporting computer hardware and software applications; develops optimum software configurations to achieve operating system functional goals; prepares and updates user manuals and system documentation; troubleshoots and rectifies computer system problems; evaluates new software/hardware and recommends changes; participates in the evaluation and testing of system upgrades; installs or upgrades in-house or vendor system software applications; troubleshoots hardware and software related problems; monitors overall systems performance to ensure achievement of system upgrade objectives; performs system maintenance activities on various files; monitors system disk for space; maintains and monitors system security; resets user passwords; grants or revokes system access; identifies unauthorized access and potential security risks; responds to requests from users regarding system operations; provides support to local and wide area networks; creates and modifies user accounts; maintains electronic access; enables local and wide area network connections; maintains file servers; monitors network performance; troubleshoots network problems; coordinates maintenance and repairs with information systems or vendor staff; performs database administration duties; maintains the integrity of the database including availability, security, design and backup and recovery; performs highly technical duties in support of the City’s telecommunications services including voice, data and cellular systems; coordinates activities with internal and external resources; confers with client to determine service needs and technical details of hardware and software required; as assigned, serves as project lead over all aspects of assigned information systems or telecommunication system projects; evaluates and assesses client needs; identifies and allocates resources including staff, equipment and materials; sets project priorities, goals and objectives; coordinates user training, education and problem-solving sessions; develops training materials counsels users on programs and services; conducts training programs; develops documentation for user problem solving including system and user manuals; prepares a variety of accurate technical reports on operations and activities; contacts vendors for quotes on computer hardware and software; attends and participates in professional group meetings; stay abreast of new trends and innovations in the field of information systems.

• Principles and practices of computer science and information systems.
• Methods and techniques of system analysis, design, development and programming.
• Principles and procedures of quality assurance and security related to computer information systems or telecommunications systems.
• Methods and techniques of statistical analysis, research and report design.
• Principles and concepts of network technology.
• Principles and practices of software troubleshooting.
• Methods and techniques of telecommunication software installation.
• Principles and practices of telecommunications hardware and software systems.
• A variety of computer and network operating systems.
• Methods and techniques used in the installation, troubleshooting, problem resolution and maintenance of information systems hardware and software.

Ability to:

• Recommend, implement and install computer or telecommunications system hardware and software.
• Detect, isolate, and resolve information systems problems.
• Analyze and assess the technological needs of City departments.
• Train users in new hardware and software.
• Develop, install, troubleshoot, and upgrade City information systems.
• Evaluate, test, implement and support new operating systems.
• Independently perform a variety of responsible systems analysis duties.
• Monitor, maintain and administer a variety of network operating systems.

Experience and Training

Environmental Conditions: Office environment; long periods of exposure to computer screens.

 

Physical Conditions: Essential functions may require maintaining physical condition necessary for sitting and standing for prolonged periods of time; speaking and hearing to exchange information; visual acuity to read and interpret information.

Selection Process: All properly completed applications will be reviewed and the most appropriately qualified individuals will be invited to continue in the selection process. Failure to provide all required application materials will result in disqualification from the selection process. The process may include any combination of a written exam, oral interview, and/or skills assessment to further evaluate job-related qualifications.  Candidates who successfully complete the selection process will be placed on an eligibility list and will remain eligible for employment consideration for a minimum of six months.

Note: Prospective employees will undergo, and must successfully pass, a full police background reference check (including fingerprinting), polygraph and a medical examination. Drug screening may be required.
 

RESUMES ARE NOT BE ACCEPTED IN LIEU OF COMPLETED APPLICATION FORMS BUT MAY BE ATTACHED.

CANDIDATES WHO REQUIRE A REASONABLE ACCOMMODATION IN THE SELECTION PROCESS SHOULD STATE THEIR NEEDS IN WRITING WHEN SUBMITTING AN APPLICATION.

THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.  ANY PROVISION CONTAINED IN THIS BULLETIN MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.
 

ANTICIPATED RECRUITMENT TIMETABLE*
Recruitment Closes:  Monday, October 5,  2026 @ 11:59 P.M. 
Training and Experience Screening: By Friday, October 16, 2026
Department Selection Interview: Week of October 26, 2026 
*Please note, all dates and/or timeframes are subject to change.