Specialty Pharmacy Coordinator

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
Responsible for assisting specialty pharmacists, specialty manager and director in the day to day operations of the pharmacy which includes, but is not limited to, order entry, benefit investigation, prior authorization initiation, and financial assistance. Acts as a liaison to our specialty providers which may include spending time in the specialty practices.

Job Duties

• Assists specialty pharmacists in daily pharmacy operations.
• Conducts monthly patient outreach which includes a medication reconciliation, adherence screen, and delivery method.
• Assists in streamlining communication with the patient, insurance companies, pharmacists, nurses, lab, and other healthcare-related parties.
• Initiates and makes every attempt to obtain prior authorization for specialty medications.
• Acts as the patient's financial coordinator by gathering alternative payment sources available through copay and patient assistance programs and communicating it to them in a clear and effective manner.
• Uses pharmacy software to record the receipt of prescriptions including the prescription itself, chart notes, and insurance information.
• Collaborates with department leaders to design, develop, and evaluate clinical systems to support practice area.
• Plans, educates, and executes performance improvement initiatives to achieve the organization's clinical quality goals.
• Recommends and implements strategies that minimize cost and optimize medication use outcomes.
• Prepares medication for verification in accordance with hazardous drug handling procedures
• Communicate with specialty providers through multiple modalities including EPIC, Skype, Tiger Text, email and phone
• Prepares medication shipments in accordance with the company's cold chain requirements and pack out guidelines

Minimum Qualifications

• High School Diploma/GED
• 2 years experience in retail, specialty, or clinical pharmacy setting.
• Ability to prioritize workload and complete assignments and follow-up in a timely manner.
• Demonstrated strength in listening, oral and written communications.
• Excellent data management software skills with demonstrated adaptability to internal systems.
• Problem solving and interpersonal skills and the ability to work independently.
• Strong organization skills as well as attention to detail.
• CPhT - Certified Pharmacy Technician - Pharmacy Technician Certification Board Upon Hire and
• RPT - Registered Pharmacy Technician - State of Pennsylvania Upon Hire

Preferred Qualifications

• 3 years experience in a retail, specialty or clinical pharmacy setting and
• 1 year experience in inventory management, insurance verification and benefits investigation.
• Basic knowledge of computer programs such as e-mail, and Microsoft office

Additional Qualifications

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift:

Day Shift

Address:

2024 Lehigh St

Primary Location:

Allentown - 2024 Lehigh Street

Position Type:

Onsite

Union:

Not Applicable

Work Schedule:

M-F 8:30a-5p

Department:

1004-09058 LVPS Specialty - CC