Field Support Engineer

Anord Mardix, a Flex company, are a global group that manufactures switchgear and associated products for installation in mission-critical and live commercial buildings ranging from data centres to the international headquarters of some of the world’s largest companies.

We are seeking a skilled and motivated new Field Support Engineer (UK remote) employee to join our team.

Summary:

The ideal candidate will be responsible for servicing, maintaining, and troubleshooting power management systems (PMS), including PLC, HMI, SCADA, PME, and associated networks, in various field locations in UK & Europe. This role requires travel within the UK & Europe, strong technical expertise, and excellent customer service skills. Training and shadowing of experienced PMS engineers will be provided where required to ensure you have the necessary skills and knowledge to excel in your role. Additionally, the candidate must be available for PMS emergency call-out cover as needed.

What a typical day looks like:

• Develop, service, maintain, and troubleshoot PMS (Power Management Systems) systems (PLC, SCADA, HMI, PME and networks) across client sites.
• Provide on-site technical support, diagnosing faults and resolving hardware/software issues quickly.
• Support installation and commissioning of PMS systems, including testing and ensuring correct operation.
• Deliver customer training and maintain strong client relationships through good service.
• Produce clear service documentation and report activities back to internal teams.
• Participate in emergency call-out rota (approx. 1 in 8 weeks) and respond to urgent issues.
• Comply with health, safety, and company procedures during all field work.
• Travel sometimes across the UK & Europe in a field-based engineering role.

The experience we’re looking to add to our team:

• Bachelor’s degree/HNC/ONC or related qualification in Electrical Engineering, Electronics Engineering
• Minimum of 3 years of experience in servicing and maintaining power management systems, including PLC, SCADA, PME, and networks.
• Proven track record in a similar field-based engineering role with strong understanding of power management systems, including hardware and software components.
• Proficiency in using diagnostic tools and software for troubleshooting PLC, SCADA, PME, and network systems.
• Familiarity with industry standards and regulations related to power management.
• Excellent problem-solving, analytical and interpersonal skills.
• Ability to work independently and manage time effectively.
• Valid driver’s license and ability to operate field service vehicles.
• Eligibility to work in the UK

What you’ll receive for the great work you provide:

·       An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;

·       Opportunities to learn new skills in a fast-paced industry;

·       A competitive salary and benefits package that includes:

o A merit-based annual pay review

o Enhanced annual leave

o Employee recognition scheme and long service awards

o Referral bonus

o Volunteer days

o Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year

o Sick pay scheme

o Cycle to Work scheme

o Enhanced maternity/paternity leave

·       Flexible/Remote/Hybrid Work based on your Job Function;

·       Travel opportunities (role dependent);

·       Support in your well-being by access to:

o Employee Assistance Programme offering free access to qualified counsellors and expert advice

o On-site trained Mental Health First Aiders

·       Access to various discount programs (including food, activities, gym memberships etc.)

TK43

Production Engineering