Field Support Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The new field engineer will be part of the System Support team in Denmark at our office in Glostrup. The support team consists of a wide range of system experts working closely together in order to solve any customer issues in a timely manner, helping our public & private customers being their best in the moments that matters.

The support team is very dedicated and motivated, working in an environment with a free tone of speech and where a good portion of humor is appreciated.

System Support team in Denmark where the department is responsible for providing infrastructure related warranty and maintenance support services to Motorola Tetra radio systems in Denmark and Motorola Solution Tetra projects in other Nordic & Baltic countries.

Job Description

• Performing system troubleshooting for Tetra system components at the Switch and at the Sites  

• Performing system (software and hardware) field maintenance and technical support routines

• Performing system software and hardware upgrades

• Exchanging faulty or malfunctioning units

• Providing remote technical support for customers and other Motorola engineers

• Installation and commissioning of Tetra products and other related products

• Supervision of Motorola’s subcontractors’ activities

• Providing feedback to the team regarding any technical field observations, defects, trends, etc.

• Supporting other Motorola Tetra projects in the Nordic & Baltic regions when required

• Participation in 24*7 “on-call service” and, depending on the project, flexible working hours.

• Ability to obtain security clearance to “HEMMELIG” by the Danish Security Authorities (PET & FET)

• Participation in customer meetings

• Contacting with technical teams, internal project teams, engineering teams, subcontractors and suppliers

Basic Requirements

• Elektronik fag tekniker / Tele-tekniker  / Elektronikmekaniker or Engineering university degree or equivalent

• Knowledge of IP technology, IP networking, has CompTIA+ or equivalent network certification and has practical experience and understanding of networking.

• Good understanding of IT and Telecommunications Hardware and Software and practical skills

• Understanding of RF technology and communication

• Knowledge of TETRA technology and Motorola system solution

• Understanding Technical support and maintenance services principles

• Practical experience of performing system’s (software and hardware) maintenance and technical support routines

• System troubleshooting and problem solving skills, ability to diagnose faults and use test equipment

• 3 years of experience in system engineering for telecommunication

• Fluent communication skills in Danish and English

• Good interpersonal and customer communication skills

• Driving license (cat. B)

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Company

Motorola Solutions Danmark A/S

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.