Director - Personal Shopping & Client Relations North America @MYTHERESA

To support our Personal Shopping and Client Relations team we are searching for a Director Personal Shopping & Client Relations North America to be based in our New York office.

WHAT YOU WILL DO

• Own the performance and growth of the Personal Shopping function across North America

• Drive regional revenue targets, productivity, and contribution to overall e-commerce sales

• Partner with leadership to align on strategy, targets, and expansion opportunities

• Manage & Develop a High-Performing Team: Lead, coach, and develop a team of Personal Shoppers across the U.S.

• Set clear KPIs and performance expectations, fostering a culture of accountability and excellence

• Build and scale a best-in-class team to support continued growth

• Elevate the Client Experience: Maintain direct relationships with top-tier clients, delivering highly personalized service

• Ensure a seamless, elevated experience across all touchpoints

• Act as a brand ambassador, representing Mytheresa’s standards of luxury and service

• Drive Data-Led Clienteling: Leverage client insights, analytics, and behavioral data to inform outreach and engagement strategies

• Optimize client segmentation, retention, and reactivation efforts

• Identify opportunities to increase client lifetime value and repeat business

• Own Client Events & Activations: Lead the strategy and execution of high-impact client events across North America

• Partner with cross-functional teams to deliver elevated, revenue-driving experiences

• Utilize activations to acquire, retain, and grow key client relationships

• Shape the Future of Digital Clienteling: Contribute to the evolution of Mytheresa’s global Personal Shopping strategy

• Partner with Technology and Product teams to enhance clienteling tools and capabilities

• Stay ahead of industry trends to continuously innovate the client experience

WHO YOU ARE

• 8–12+ years of experience in luxury retail, e-commerce, or personal shopping

• Proven track record of leading high-performing, client-facing teams across a region

• Deep understanding of the North American luxury client

• Analytical mindset with the ability to translate data into actionable strategies

• Exceptional communication and relationship-building skills

• Passion for luxury fashion and delivering an elevated client experience

WHAT WE OFFER

• Annual salary up to $200k+ bonus + clothing allowance

• Paid time off

• Special leave of absence

• Language and e-learning courses

• Staff discount of up to 30%

• Discounted membership for selected sports platforms & gyms

• Access to LinkedIn Learning

• 401K Plan

• Medical & dental insurance

• Life insurance

• Long-term disability insurance

• Medical leave family coverage

• Social Day

• Employee Share Purchase Plan

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience. Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

 

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: DirectorWorkplace Type: Hybrid