- Salary
- $25 – $28/hr
- Location
- Flushing, Michigan, US
- Type
- Full-time
- Department
- Administration
- Seniority
- Manager
- Source
- BetterTeam
Description
Dental Office Manager.
Professional Summary:
Experienced dental administrative professional with strong Treatment Plan Coordinator experience and a proven ability to manage day-to-day dental office operations, coordinate patient care, and support practice growth. Skilled in treatment presentation, patient scheduling, insurance coordination, financial discussions, team communication, and creating a positive patient experience. Organized, dependable, and comfortable balancing administrative responsibilities with patient needs in a fast-paced dental environment.
Core Skills (Required):
- Dental Office Management.
- Treatment Plan Coordination.
- Patient Scheduling & Recall.
- Treatment Presentation & Case Acceptance.
- Insurance Verification & Benefits.
- Insurance Claims & Billing.
- Patient Financial Coordination.
- Dental Practice Operations.
- Team Leadership & Staff Support.
- Patient Relations.
- Collections & Payment Processing.
- Scheduling Optimization.
- Dental Software & Practice Management Systems.
- HIPAA Compliance.
- Front Office Administration.
- Conflict Resolution.
- Practice Growth & Patient Retention.
Treatment Plan Coordinator / Dental Office Administration:
- Coordinated and presented comprehensive dental treatment plans to patients, explaining recommended procedures, treatment sequencing, and financial options.
- Built strong relationships with patients by answering questions, addressing concerns, and helping patients feel confident moving forward with recommended treatment.
- Coordinated closely with dentists, hygienists, assistants, and front-office staff to ensure smooth patient flow and continuity of care.
- Managed patient scheduling and follow-up for diagnosed but unscheduled treatment.
- Verified insurance benefits and assisted patients in understanding their estimated out-of-pocket costs.
- Discussed payment options and financial arrangements while maintaining professionalism and patient confidentiality.
- Followed up with patients regarding outstanding treatment plans and helped improve case acceptance and treatment completion.
- Assisted with daily front-office operations, including phones, scheduling, patient check-in/check-out, payments, records, and administrative tasks.
- Helped resolve patient concerns and maintained a professional, welcoming environment.
- Supported the dental team with organization, communication, and coordination of daily office activities.
Office Manager Qualifications:
- Strong understanding of dental office workflow and patient experience.
- Experienced working directly with patients regarding treatment and finances.
- Excellent organizational and multitasking abilities.
- Confident communicator with strong leadership potential.
- Able to work effectively with dentists and clinical and administrative teams.
- Comfortable handling sensitive patient and financial information.
- Focused on patient satisfaction, team efficiency, and practice growth.
Skills
Patient CareComplianceHIPAA