Liability Claims Manager

Liability Claims Manager

Job Summary

Seeking a highly skilled and experienced Liability Claims Manager to join a team. This role involves managing a team of multi-line adjusters handling General Liability, Property Damage, Bodily Injury, and Commercial Auto claims. The ideal candidate will have a strong background in claims management, a deep understanding of coverage and litigation, and a passion for leading and developing teams. This is a hybrid position, requiring three days per week in the office.

Compensation Package

• Salary: $110,000 - $140,000 per year
• Benefits:
  • 28 days of PTO to start
  • 37.5-hour work week
  • Personal Performance Incentive Bonus (discretionary)
  • Annual salary reviews for potential increases
  • Comprehensive health, dental, and vision insurance
  • Company-paid life insurance (2× annual salary)
  • Short-term and long-term disability coverage
  • Additional optional benefits (e.g., travel, commuter, and pet insurance)
  • Professional development opportunities, including support for industry certifications
  • Flexible scheduling with a two-hour window for start and end times
  • Employee wellness programs and corporate philanthropy initiatives

Responsibilities

• Lead and supervise a team of claims adjusters, ensuring quality, efficiency, and timeliness in claims handling.
• Provide training, coaching, and performance feedback to team members.
• Review and analyze policy conditions, exclusions, and endorsements to resolve coverage and liability issues.
• Investigate claims, evaluate reserves, and negotiate settlements with claimants and insureds.
• Oversee the work of independent adjusters and third-party vendors.
• Maintain compliance with regulatory and jurisdictional requirements.
• Collaborate with underwriting management to align claims operations with business objectives.
• Prepare and manage budgets for the branch office.
• Act as a leadership representative, promoting the company’s mission, core values, and culture.

Qualifications/Requirements

• Minimum of 10 years of experience handling General Liability, Commercial Auto, Property Damage, Bodily Injury, and litigation claims.
• Adjuster license required.
• Prior supervisory or management experience is essential.
• Strong knowledge of coverage, negligence principles, investigation, and negotiation techniques.
• Excellent verbal and written communication skills.
• Proven ability to organize, prioritize, and meet deadlines independently.
• Proficiency in claims-related software and office equipment.
• Service-oriented mindset with a commitment to providing exceptional customer service.

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