Professional Liability Claims Manager

Professional Liability Claims Manager

Job Summary

Seeking an experienced and highly skilled Professional Liability Claims Manager to oversee the investigation, evaluation, negotiation, and resolution of complex professional liability claims, with a primary focus on Errors & Omissions (E&O) exposures. This role involves providing technical leadership to claims professionals, ensuring compliance with claim handling standards, and collaborating with internal and external stakeholders to manage risk effectively. This is a 100% remote position offering the opportunity to work with a leading insurance organization.

Compensation Package

• Salary Range: $175,000 - $185,000 per year
  (Candidates under $200,000 will be considered)
• Benefits (Effective Day 1):
  • 6 weeks of paternity leave
  • 6% average merit increase (no cap on wage per position)
  • $750 individual employer-paid HSA contribution and $1,500 for a family
  • 23 days of PTO and 4 floating holidays
  • Comprehensive medical, dental, vision, disability, and life insurance
  • Paid parental leave
  • Education Assistance Program with 100% upfront tuition reimbursement for approved degree programs
  • Wellness initiatives and employee discount programs

Responsibilities

Claims Management

• Direct the handling of complex and high-exposure professional liability claims, including E&O and miscellaneous professional liability matters.
• Evaluate coverage, liability, damages, and exposure issues in accordance with policy terms and applicable law.
• Establish and maintain accurate claim reserves based on evolving claim facts and exposure analysis.
• Oversee investigation strategies and ensure timely claim resolution.
• Manage litigation involving insured professionals, including monitoring defense counsel performance and legal spend.
• Participate in mediations, settlement conferences, and other dispute resolution proceedings as necessary.

Leadership and Team Development

• Lead, mentor, and develop claims professionals handling professional liability claims.
• Conduct file reviews to ensure technical excellence and adherence to company best practices.
• Establish performance expectations and support employee development through coaching and training.

Financial and Operational Management

• Manage claims inventory to achieve operational performance objectives.
• Monitor reserve adequacy and contribute to financial forecasting activities.
• Analyze claim trends and recommend process improvements.

Collaboration and Stakeholder Management

• Develop productive relationships with insureds, brokers, defense counsel, and internal business partners.
• Provide effective reporting to senior management regarding significant claim activity.
• Partner with underwriting to identify emerging claim trends and loss drivers.

Qualifications/Requirements

Required

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Minimum 10 years of commercial insurance claims experience.
• Minimum 5 years of direct experience handling Professional Liability and/or Errors & Omissions (E&O) claims.
• Demonstrated experience managing complex, litigated, and high-severity claims.
• Strong understanding of insurance coverage analysis and policy interpretation.
• Proven leadership experience, including supervision, mentoring, or management of claims personnel.
• Excellent written and verbal communication skills.
• Strong negotiation, analytical, and decision-making abilities.

Preferred

• 15+ years of claims experience.
• Prior management experience leading a professional liability claims unit or team.
• Experience with Architects & Engineers, Insurance Agents E&O, Lawyers Professional Liability, Accountants Professional Liability, Technology E&O, or Miscellaneous Professional Liability programs.
• Professional designations such as CPCU, RPLU, AIC, ARM, SCLA, or equivalent.
• Juris Doctor (J.D.) degree.

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