Chief of Staff

Overview

Position Summary

The Chief of Staff to the CEO of Central Health serves as a trusted advisor and strategic partner to the CEO, responsible for advancing the executive vision, amplifying impact, and ensuring alignment across functions, the system, and key external partners. The Chief of Staff manages the CEO’s time and priorities and creates systems, or works within existing systems, to optimize the CEO’s effectiveness. This role integrates strategy, execution, people, and purpose—anchored in people-first leadership, Lean thinking, and a deep commitment to communitycentered health transformation.

 

As a steward of the CEO’s office, this position models integrity, equity, compassion, transparency, and excellence. It plays a vital role in fostering a culture that leads with love, embodies collaborative leadership, and builds enduring trust both internally and externally.

Responsibilities

1. Representing the CEO Office with Internal and External Stakeholders• Serve as a primary liaison between the CEO, the executive team, and key stakeholders.• Build and maintain strong, trust-based relationships with Executives and team members while navigating complex interpersonal dynamics, maintaining neutrality, and filtering information with sound judgment. Serve as a strategic conduit of information to and from the CEO, balancing advocacy, transparency, and discretion.• Represent the CEO in meetings and engagements as appropriate, with clear understanding of strategic intent and organizational voice.• Collaborate with Government Affairs, Communications, and Community Engagement teams to align messaging, advocacy, and public positioning.• Serve as a trusted touchpoint for external stakeholders and community members, systematically gathering action items, concerns, and follow-ups from engagements to advance CEO priorities. Coordinate resolution with relevant teams and track commitments to closure.• Champion Central Health’s mission in all interactions, ensuring that the CEO's office demonstrates exemplary leadership, transparency, and partnership.

 

2. Lead and Guide the CEO Office• Embed Lean thinking and continuous improvement into the operations and culture of the CEO’s office.• Model G.U.I.D.E with Love by fostering an inclusive, high-trust, and compassionate environment.• Provide coaching and leadership to ensure the CEO’s office reflects the organization’s values, strategic clarity, and community commitment.• Proactively identify opportunities for improvement and cohesion across departments through the lens of system thinking and service.• Prepares the CEO for critical meetings, ensuring meetings have clear agendas and outcomes, and follows up on action items.

3. Strategic Execution and Cross-Functional Alignment• Partner with the Strategy Department to translate the CEO’s vision, system priorities, and system deliverables into clear, actionable initiatives that drive alignment and execution across the organization.• Anticipate needs and guide decision-making by surfacing strategic risks and opportunities.• Collaborate with the Strategy Department to facilitate cross-functional alignment and shared accountability across executive leadership for key initiatives.• Support the Strategy Department in monitoring performance metrics and ensuring timely execution of system-wide priorities and projects.• Oversee and lead special or high priority initiatives as designated by the CEO.

 

4. Oversight of CEO Office Operations• Manage the CEO’s schedule, priorities, and meeting cadence in collaboration with assigned administrative support functions.• Facilitate CEO preparations for board meetings, executive retreats, external engagements, and strategic planning.• Lead the operations of the CEO’s office with a focus on efficiency, systems thinking, and values-based decision-making.• Develop office goals, practices, and infrastructure that embody a learning culture and community-centered leadership.

 

5. Executive Leadership Team Facilitation and Support• Serve as the connective tissue between the CEO and the Executive Leadership Team.• Ensure transparent communication and alignment of executive team efforts with enterprise strategy.• Facilitate executive leadership meetings, ensuring clarity of purpose, effective collaboration, and accountability.• Provide thought partnership to the CEO on high-stakes issues and sensitive personnel or organizational matters.• Synthesize complex information for the CEO and the executive team and ensures key information cascades effectively throughout the organization.

 

6. Other Responsibilities• Models, promotes, and performs all duties in an ethical manner consistent with the overall mission and values of the system. Performs any other duties as needed to drive the vision, fulfill the mission, and abide by the values of the system.

Qualifications

Qualifications

 

• Required Education:
  • Bachelor's degree (higher degree accepted) in business administration, healthcare management, or a related field OR
  • High School Diploma or equivalent with 20 years of healthcare administration in lieu of degree.

• Required Experience:
  • 5 years of related experience in a healthcare field