Customer Service Analyst - Special Channels

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

This person will be responsible for end-to-end Customer Service for Modern Trade & CSD Channel. The person will be part of Demand, Supply and Logistics Function and will report to Specialty Channel Manager

Key responsibilities

• Ensure best in class delivery: Case fills, Availability, On Time and Inventory
• Engage with customers for periodic reviews for monitoring KPI’s, process improvements and resolution of complaints
• Establish efficient and responsive Order to Invoice Cycle with MT & CSD/CPC Customers.
• Collaborative Forecasting to drive better fill rates and higher availability
• Timely communication of OOS SKU’s and Shift focus to transferrable demand SKU’s
• Simplify and timely update of Master data to increase fill rate, drive efficiency and good customer experience
• Analyse Cost to Serve MT/CSD/CPC customers and work on cost reduction projects
• Reconcile customer reported Fill rate and recommend action points to drive improvements
• Analyse Customer reported Availability data to identify drivers and recommend solutions for improvements

Qualifications and skills

Essential

• MBA with 3-4 years of Experience
• Strong technology background and knowledgeable about current trends, innovations and best practices
• Clearly proven process-orientation and structured, organized thinking
• Excellent analytical ability and Solution Based Mindset
• Appropriate skillset for partnership and collaboration

Preferred

• Work experience with FMCG Organization in MT/CSD/CPC or Specialty Channel domain.

 

 

 

 Job Posting End Date

 

 

2026-08-31

 

 

 

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

 

 

 

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. 

 

 

 

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.