Customer Service Representative

Job Description Summary

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. 

Entity

University Medical Associates (UMA) Only Employees and Financials

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC002054 UMA CORP RC SBO Customer Service CC

Pay Rate Type

Hourly

Pay Grade

Health-20

Scheduled Weekly Hours

40

Work Shift

Job Description

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. 

Additional Job Description

Responsibilities Include:

• Responsible for answering inbound patient phone calls from our Patients as well as assisting with onsite patient counseling, all while maintaining an acceptable error ratio and meeting established department metrics and staying compliant with MUSC Health policies and procedures.
• Working within Epic to take needed action to resolve issues; Establish payment arrangements within departmental guidelines on patient outstanding balances; Pre-qualify for potential FAP applicants; Update demographic and insurance information; Request insurance billing/follow up on unpaid/unresolved claims; Request patient statements
• Identifies trends through daily work processes
• Serve as relief coverage for front desk position and all other duties as assigned by management

Minimum Requirements:
 

Education: High School Degree or Equivalent

Work Experience: 0-6months

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees