Office Manager

For A Better You

At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. 

We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed.

Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team. Get started now.

Job Summary: 

The Office Manager is responsible for the day-to-day administrative and operational support of the office. This is a high-visibility role that requires daily interactions supporting our Executives and Sr. Leaders. This individual will often serve at the first point of contact for candidates, vendors and other key visitors to our corporate offices. This role requires a highly organized and proactive individual with excellent communication, interpersonal, problem-solving skills and with a welcoming demeanor.

Job Expectations:

• Reception and front desk duties (greeting visitors, answering phones, managing mail/deliveries)

• Maintaining office equipment (printers, copiers, fax machines and digital displays)

• Managing office calendars and schedules coordinating meetings and appointments for team members. This task requires meticulous attention to detail to avoid scheduling conflicts and ensure that all logistics are handled smoothly.

• Ensuring that the office is well-stocked with necessary supplies, from stationery to pantry items (regularly replenish the refrigerator inventory). This involves keeping track of inventory, placing orders, and managing relationships with suppliers.

• Support and participate in the annual budgeting and monthly tracking process for the Office Admin portion of the overall facility budget.

• Prepare for and support successful meetings (both internal and with external parties) by ensuring space if properly booked/reserved and necessary supplies and support services are available, including catering, stationary, IT, etc.

• Communication and coordination: effectively sharing information internally to keep employees informed and aligned with company goals, while also managing external communication with clients, suppliers.

• Assist the Chief of Staff in preparing for larger scale meetings and functions such as: Board meetings, Director + meetings, Executive Staff meetings, Town Halls, etc.

• Act as the central point of contact and oversee the maintenance of office facilities, ensuring everything is in good working condition. This includes coordinating repairs, managing janitorial services, and ensuring the workplace is safe and comfortable for all employees.

• Maintain a clean and presentable office space.

• Provide administrative support to team members as needed.

• Greet guest and team members with a warm and welcoming demeanor, embodying iHerb’s core values of integrity, humility, excellence and respect. 

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:         

• Strong organizational abilities

• Excellent communication

• Attention to detail

• Adaptability

• Technological proficiency

• High degree of accuracy and attention to detail

• Excellent organization skills and ability to multi-task

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

 

Experience Requirements:

Generally requires 2-5 years of relevant experience is necessary for this position

Education Requirements: 

Bachelor’s Degree in Business or related field preferred, or a combination of education and equivalent work experience 

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Compensation:

The expected salary range for this role is $54,063 - $85,000 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.