- Location
- Beaverton, OR
- Department
- Administration
- Source
- Paylocity
Description
Description
The Receptionist is responsible to assure customer needs and requirements are meeting the company policies.
- Customer Service/Reception
Ø Receive visitors at the front desk by greeting, welcoming, directing and announcing them appropriately;
Ø Answer, screen and direct incoming calls;
Ø Respond to customer inquiries via telephone, email and walk-in;
Ø Confirm customer orders and keep customers informed of order status;
Ø Work with operations staff to determine service capability to meet customer needs;
Ø Assist with sales; request quotes from corporate quoting team and send quotes to existing customers;
Ø Send and receive faxes and mail (send checks, bills and important information to corporate);
Ø File and organize orders, employee files, etc…;
Ø Order office and lab supplies;
Ø Generate and send monthly calibration recall list to customers;
Ø Access to Customer Management System(CMS) and Customer Relationship Management(CRM) to create/update customer information
Ø Provide customers with access/assistance to Customer Data Management(CDM)
· Shipping and Receiving
Ø Assist with Shipping and Receiving when applicable
- Other duties as assigned by supervisor and special projects as needed.
Requirements
Knowledge, Skills and Ability:
- Excellent verbal and written communication skills
- Effective working knowledge of Microsoft Office with intermediate Excel skills
- Attention to detail and problem-solving skills
- Team player, Trustworthy, Service oriented and can manage priorities
- Strong organizational skills with the ability to multi-task
- Excellent time management skills and the ability to prioritize work
- Ability to maintain sensitive and confidential information
· Acts ethically and honestly, dependable, and willing to help where needed
· Must interact with customers daily in a positive and professional manager.
· Works efficiently and enthusiastically on assignments.
· ISO/IEC 17025 knowledge a plus
