Case Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:  

The position of caseworker of Booth Supportive Services is intended to support clients who have left the shelter and require support  in order to stabilize into housing and integrate into the community.  The  focus is on outcomes and case management practices are supported by adopting evidence-based interventions in our services.

The caseworker supports clients by developing a plan of care that identifies resources and an individualized community network to promote  sustainable housing.  Caseworkers brokerage referrals to food, clothing, legal services, mental health, financial supports, etc. and support clients to access mental health and addiction treatment, or other relevant treatment intended to support community integration, and improving quality of life.

Expectations and Tasklist

Working relationships

• Reports to the Program Manager -CEPE/TEP/BSS
• Liaises with community partners, SA ministry units and other community supports
• Collaborate with other Programs within the organization

Responsibilities

In-house Support

• Establishes and maintains a working relationship with each assigned client (up to 20 clients), including all BSS clients when on back up and/or on-call.
• Develops an Independent Program Plan (Plan of Care) for and by each client
• Assists in the identification and resolution of individual (and community) issues
• Works with clients (and their housing provider) to achieve a safe and healthy living environment
• Encourages client participation in community activities and organizations
• Ensures privacy and confidentiality of client is maintained within established standards, policy and procedure and; that Client Consent forms are signed and updated
• Encourages clients to become as self-sufficient, empowered and included in their community, as possible

Housing:

In consultation with each client, as needed and or requested -

• Advocates with landlords
• Assists   client   to   acquire household  furnishings        when moving into the community and secures Start-up Funds as available or required

• Provides landlord mediation (issues and eviction prevention) and Crisis Intervention

• Identifies and eliminates fire hazards; for example, bicycles and other items blocking means of egress, unsafe use of open flames like candles, use of stoves and heaters, or unsafe smoking
• Educates client in fire safety procedures and prevention

• Identifies repair needs and deficiencies at properties / living accommodation and on behalf of the client - liaises with the maintenance coordinators i.e.

  Clients require minor adjustments and repairs to property such as replacing washers on faucets and light bulbs

  Assists clients to manage and minimize storage issues

  Identifies and works to resolve any health and safety concerns including pest control

     Works with clients to ensure they understand and fulfill their responsibilities for property upkeep such cleanliness, safety issues, proper garbage of disposal

Advocacy and Referrals:

• Uses client-centeredness approach, advocates on behalf of clients in association with their community support network - health (medical and mental including addiction issues), housing needs, financial and legal supports, food and clothing, employment, recreation and spiritual counselling
• Ensures relationship building - family, friends and community support
• Liaises with the Client's circle of care to discuss and ensure client's progress and outcomes
• Presents case reports and progress of clients at regularly scheduled team meetings
• Counsels clients concerning their compliance with program requirements

Assessment and Plan of Care (Service):

• Uses best practice tools and client-centeredness approach such as CTI (Critical Time Intervention) to assess and develop a plan of care and goals that are measurable for and by the client

• In consultation with the client, on a regular basis, revises and/or adjusts the Plan of Care accordingly
• Completes intake, risks assessments and termination summaries (discharges) as required (prepares and submit monthly, quarterly and annual statistical reports to the ministry and The Salvation Army as required)

Work with Clients:

• Meets and establishes a relationship with each new assigned client; provides an orientation to the organization & its services and reviews Orientation check list

• Provides assigned clients with practical assistance and basic life skills counseling

• Regularly visits, talks with and generally maintains contact with each client
• Ensures that the privacy and confidentiality of clients is maintained within established standards, policy and procedure

• Ensures that conflict resolution practices are utilized and that efforts are  made to resolve individual grievances

• Assists clients in meeting their financial obligations in regard to rent, bill payments (budgeting purposes) by: defining individual responsibilities; resolving any financial disputes and any other financial responsibilities

• Liaises with other service professionals and institutions for the purpose of information, referral, and systemic and individual advocacy

• Provides escorts to housing sites (and when necessary to legal aid, immigration, health appointments, etc.)
• Assists clients familiarize themselves with resources and or services available in their community i.e. to assist the individual locate grocery stores, foodbanks, banks, etc. in the new area, introduce client to agencies and community supports within the new neighborhood
• Provides guidance and assistance (and/or encourages/engages) to clients in identifying social-recreational, educational and/or community events which they may want to be a member in their specific area of residence

General

• Be knowledgeable and up-to-date concerning trends, issues and information relevant to people in the target populations
• Be knowledgeable about and act within relevant legislations and standards
• Engages in the development of inter-personal relationships that promotes dignity and respect
• Participates  in other program service deliverables (Meals that Heal, organizational initiatives, etc.)
• Be knowledgeable, and adheres to health and safety practices, Policies and Procedures
• Be responsible and adhere to the Social Services Code of Conduct
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.

Compensation:

The target hiring range for this position is $44,535.40 to $55,673.80 with a maximum of $66,812.20.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.