Case Worker

Case Worker  

Street to Home Program (Housing Support)  

Based at The Beacon and undertaking outreach across the Perth Metropolitan areas  

• Permanent Full-Time | SCHADS Level 5  

• Walk alongside people as they rebuild stability, dignity and hope  

• Join a values-driven team making a meaningful impact every day 

Why this role matters 

Every person who comes through the Streets to Home program is seeking safety, stability and a chance to move forward. As a Case Worker, you become a steady, compassionate presence during one of the most challenging periods in someone’s life. You offer practical support, advocacy and genuine human connection that helps people regain confidence, strengthen their wellbeing and take steps toward long-term housing. 

Your work directly supports The Salvation Army’s mission to care for people, build healthy communities and work for justice. The impact you make is real, immediate and deeply meaningful. 

About the role 

As a Case Worker within the Street to Home program, you will support people experiencing homelessness through a mix of onsite work at The Beacon and outreach across Perth and surrounding areas. You will meet people where they are, providing person-centred, wrap-around support that helps them navigate the challenges contributing to homelessness. 

A key part of this role is supporting people to acquire stable accommodation and sustain their tenancies, helping them build the skills, confidence and connections needed to maintain long-term housing and independence. 

This is a permanent full-time position within the Homelessness Services WA team, reporting to the Team Leader Community Outreach. Flexible start and finish times are available between 8am–9am and 4pm–5pm. Pay is in accordance with a SCHADS Level 5. 

How you will make an impact 

• Assessing service user eligibility from internal and external referrals 

• Completing program sign-ups and required documentation 

• Creating and maintaining client profiles, recording interactions and updating housing status 

• Ensuring service users are listed on priority public housing waitlists and in accordance with the Departments of Housing and Works’ National Partnership Agreement on Homelessness. 

• Developing collaborative case plans using evidence-based tools 

• Providing holistic case management including assessment, planning, facilitation, advocacy and review 

• Supporting service users to identify issues contributing to homelessness and linking them to appropriate services 

• Assisting individuals to build independent living skills to maintain future tenancies 

• Supporting people to acquire stable accommodation and sustain their tenancies through ongoing case work and practical guidance 

• Attending multi-agency case planning meetings where appropriate 

• Maintaining accurate records in TSA systems and meeting reporting requirements 

• Undertaking risk assessments to ensure worker and service user safety 

• Contributing to a positive, inclusive team environment and participating in meetings and reviews 

• Supporting implementation of the Homelessness Stream Model of Care 

• Complying with Work Health and Safety requirements and reporting incidents or hazards promptly 

What you will bring 

• Minimum Diploma in Social Welfare, Community Services or related discipline 

• Relevant experience in community or welfare services 

• Knowledge of trauma impacts, mental health disorders and intervention models 

• Understanding of lifestyle pressures faced by disadvantaged community members 

• Ability to utilise assessment tools and undertake ongoing evaluation of individual needs 

• Knowledge of recovery-oriented case management 

• Ability to respond appropriately to challenging behaviours and high-risk situations 

• Strong communication skills and ability to build respectful, professional relationships 

• Initiative, discretion and sound judgement in daily duties 

• Commitment to diversity, inclusion and culturally safe practice 

• Resilience, adaptability and strong self-management skills 

• Understanding of homelessness causes, impacts and relevant legislation and standards 

• Valid WA employee Working with Children’s Check 

• First Aid Certificate (or willingness to obtain) 

• Current WA Drivers Licence 

What we offer 

As a registered not-for-profit organisation, we offer eligible employee’s meaningful benefits, including: 

• Salary packaging benefits (up to $15,900 tax free) and Entertainment Benefit ($2,650 tax free) 

• Employee Assistance Program – confidential counselling service 

• Financial, retail and lifestyle discounts 

• Generous paid parental leave (12 weeks for primary carers) 

• Purchased leave options (up to 8 weeks) 

• Five days paid leave annually to experience other Salvation Army programs 

• Discounted health and fitness programs through Fitness Passport 

• A supportive, inclusive culture with passionate and dedicated team members 

• A deeply rewarding role where you can positively influence people’s wellbeing 

How to apply 

Please apply with your resume and a brief cover letter outlining your experience, qualifications and interest in the role.