Event Manager and Hospitality Supervisor

POSITION: Event Manager and Hospitality Supervisor

DEPARTMENT: Event Services

REPORTS TO: General Manager

FLSA STATUS: Full-Time, Salaried, Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

Essential Duties and Responsibilities

• Supervises staff and oversees all aspects of facility operations related to events both staged and private events as assigned to support the banquet and hospitality operations.
• Meets with client groups to plan and organize assigned meetings and/or events.
• Coordinates activities with the various service contractors for assigned meetings and/or events both staged and private.
• Guides clients in preparation of events by interpreting and explaining contract provisions, policies, and procedures.
• Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.
• Prepares cost estimates and monitors final billing.
• Coordinates with culinary, F&B, and service teams on menus, timing, and special requests.
• Ensures compliance with alcohol service policies and guest safety standards.
• Provides clear, concise, and timely communication of detailed requirements to operational departments.
• Assists in scheduling operational set-ups to provide equipment or service needs.
• Monitors and supervises facility set-up when necessary.
• Serves as primary liaison between clients and facility departments.
• Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events.
• Follows-up on all client requests, concerns, and problems.
• Monitor food presentation, service flow, and adherence to standards of excellence.
• Supervise banquet and service staff during events to ensure high-quality service delivery.
• Attends appropriate planning, organization and other events related to assigned responsibilities.
• Serves as Manager on duty as required
• Ability to work independently with minimal supervision with a proactive mindset to anticipate needs or wants of clients both for staged events and private/banquet or related.
• Execute or manage other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legend Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience      

• Bachelor's degree (B. A.) from four-year college or university
• Minimum of two years management level experience coordinating events in a multi-purpose facility which services conventions, exhibits, trade and consumer shows, athletic events, concerts, sales meetings, food, and beverage functions etc. in a Convention Center or Major hotel
• Excellent verbal and written skills needed.
• Working knowledge of the principles of facility management, services, and equipment for a similar facility
• Food handler’s and Alcohol service certifications required

Skills and Abilities            

• Excellent organizational, planning, and interpersonal skills
• Exceptional written and verbal skills
• Ability to prioritize multiple projects.
• Demonstrate problem-solving and communication skills.
• Supervisory experience required.
• Professional presentation, appearance, and work ethic

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site at Buddy Holly Hall, Lubbock, Texas

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.