- Location
- Tokyo, Japan
- Type
- Full-time
- Seniority
- Senior
- Source
- Workday
Description
At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.
ROLE OVERVIEW
Build specialist knowledge. Connect across borders. Develop a career in global client service.
This role brings together client relationships, financial expertise, and international collaboration. Starting in the Tokyo Client Service Income team, this position supports Japanese trust bank while working with colleagues across BBH’s global network.
Through inquiries relating to dividends, interest payments, and associated tax matters, the role offers opportunities to turn complex questions into clear answers, help clients resolve challenges, and contribute ideas that improve day-to-day service. Working alongside experienced colleagues, this position develops both technical expertise and the confidence to navigate client needs.
Prior Income servicing experience is not required. What matters most is curiosity, strong communication skills, and a willingness to take ownership.
Working alongside experienced professionals, this role provides an opportunity to build a strong foundation in global custody and asset servicing while bringing fresh perspectives and ideas to a collaborative team environment. The experience gained provides a foundation for broader opportunities across Client Service, including potential moves into other service areas, depending on individual interests, development, and business needs.
RESPONSIBILITIES:
Client Service and Problem-Solving
-Help clients navigate Income-related questions through clear, accurate, and timely communication.
-Work with internal teams and overseas colleagues to investigate issues and follow through to resolution.
-Manage competing priorities, escalate issues appropriately, and keep stakeholders informed.
-Prepare client reports and contribute to client discussions.
Collaboration and Improvement
-Build constructive relationships with clients and colleagues across locations.
-Bring curiosity and fresh ideas to improve workflows, using technology to support effective service.
Risk Awareness and Ownership
-Deliver work with care, accuracy, and attention to deadlines, following established procedures and controls.
-Maintain clear records and promptly escalate discrepancies, missing information, and potential risks.
QUALIFICATIONS
Essential:
-Bachelor’s degree or equivalent relevant experience.
-Experience in client service, operational coordination, or issue resolution within financial services or another professional environment.
-Strong interpersonal and communication skills, with a collaborative mindset and the ability to work effectively as part of a team.
-Curiosity, a willingness to learn, and ownership of tasks through to completion.
-Strong attention to detail, with the ability to manage multiple inquiries, reporting tasks, and competing priorities in an accurate and timely manner
-Strong Japanese communication skills and business-level English proficiency, both written and verbal.
Preferred, but Not Required:
-Experience in financial services or familiarity with global custody, investment income, or corporate actions.
We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.
About BBH:
Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.
We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.
We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.
Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.