Senior Client Service Representative, Employee Benefits

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team!

We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran, HUB can take you to your next career goal.

As a Senior Client Service Representative, you will work with complex clients to address inquiries and manage information regarding employee benefits coverage and administration with minimal advisor oversight.

Responsibilities:

• Manage complex clients (fully insured, ASO, refund accounting etc)
• Communicate and liaise with insurance carriers and clients to resolve benefit inquiries, challenges, and claims issues, while advocating for the client and ensuring prompt and thorough handling.
• Service clients proactively by trying to anticipate and address their needs and keeping them up to date with relevant benefits information.
• Manage all aspects of new client implementation and plan transfers, including master application and employee enrolment documents.
• Handle all matters relating to plan amendments, including pricing requests and employee communication bulletins.
• Prepare for and attend client meetings and follow through with action items in a timely and concise manner.
• Deliver employee benefits administration training and employee education sessions to clients.
• Review and deliver to clients group insurance contracts and booklets from insurance carrier
• Champion HUB initiatives and processes
• Collaborate with internal lines of business
• Other duties as assigned

Skills, Characteristics & Qualifications

• Successful completion of LLQP and Life License required.  (or obtained within 12 months of hire)
• Minimum of three to five years’ experience in the employee benefits industry in a client facing role.
• Possess or be actively working towards a GBA, RPA or CEBS’ designation.
• Post-secondary education in Business Administration or a related field, or an equivalent combination of experience and education.

WHAT DO YOU NEED TO SUCCEED?

The successful candidates will possess the following skills:

• Ability to build and maintain strong relationships with clients and external stakeholders.
• Intermediate or advanced proficiency in MS Office Suite.
• Excellent communication, both written and oral.
• Proven ability to work in a team environment as well as independently.
• Exceptional organization and time management.
• Ability to manage confidential information with appropriate level of discretion.

The expected salary range for this position is $70,000 to $90,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions. 

Our Culture Starts with You

• We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
• We want you to be INNOVATIVE and open to sharing your ideas
• You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
• You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
• You work with a high degree of INTEGRITY and ACCOUNTABILITY

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

What we offer you

We invest in your growth. HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.