Manager, Operations

Description

The Manager, Operations, is responsible for overseeing the day-to-day execution of transportation and logistics operations within a terminal or assigned region. This role ensures service delivery, operational efficiency, safety compliance, and team leadership while aligning activities with business objectives. The Manager, Operations plays a key role in optimizing resources, supporting customer satisfaction, and driving performance across departments.

Summary of Essential Job Functions

Operational Oversight

•  Oversees all aspects of terminal or regional operations, including scheduling, dispatch, routing, and load execution.
•  Ensures compliance with safety, environmental, DOT, and company regulatory standards.
•  Monitors KPIs such as on-time performance, utilization, cost-per-load, and asset productivity.
•  Coordinates with departments such as maintenance, safety, and recruiting to maintain seamless workflow.
•  Manages day-to-day problem resolution, service delays, and escalations in real time.

Team Leadership & Development

•  Leads and develops frontline supervisors, dispatchers, and support staff.
•  Conducts performance evaluations, coaching sessions, and training initiatives.
•  Creates a culture of accountability, engagement, and high performance.
•  Ensures team alignment with operational goals and company values.

Customer & Partner Engagement

•  Serves as the primary contact for key customer accounts at the local/regional level.
•  Ensures operational teams meet or exceed customer expectations.
•  Proactively identifies service issues and implements corrective actions.
•  Partners with commercial teams to support growth and retention initiatives.

Administrative & Financial Management

•  Prepares and manages terminal budgets, labor planning, and cost controls.
•  Analyzes financial and operational reports to identify areas for improvement.
•  Ensures compliance with internal policies, audits, and record-keeping standards.

Requirements

Required Skills and Qualifications

Experience

•  5+ years of experience in Transportation, Logistics, or Operations Management.
•  Prior supervisory or management experience in a fast-paced environment.
•  Experience in P&L management, scheduling, or load planning preferred.

Skills

•  Strong organizational, leadership, and decision-making skills.
•  Effective communication and interpersonal abilities.
•  Proficiency in TMS, Microsoft Office Suite, and reporting tools.
•  Solid understanding of DOT, OSHA, and transportation regulations.
•  Ability to manage multiple priorities under pressure.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.