Customer Service Representative and Receptionist

ABOUT HUB INTERNATIONAL: 

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions. 

WHAT WE OFFER YOU: 

At HUB we believe in investing in the future of our employees.  Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization.  We offer: 

• Competitive salaries and benefits offerings 

• Medical/dental/vision insurance and voluntary insurance options 

• Health Savings Account funding 

• 401k matching program 

• Company paid Life and Short-Term Disability Plans 

• Supplemental Life and Long-Term Disability Options 

• Comprehensive Wellness Program 

• Paid Parental Leave 

• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off 

• Great work/life balance because that’s important for all of us! 

• Focus on creating a meaningful environment through employee engagement events 

• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry! 

• Growth potential - HUB is constantly growing and so can your career! 

• A rewarding career that helps local businesses in the community 

• Strong community support and involvement through HUB Gives 

SUMMARY: 

We currently have an opportunity for Customer Service Representative & Receptionist to join our Lake Charles, LA office. The selected employee will assist Advisors with the processing of new business and account managers with the processing and servicing of all accounts in accordance with the practices, policies and procedures of the Company.  In addition will serve as the receptionist for the office, answering phones, greeting customers, etc. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Answering phones 

• Prepare ID cards, declaration pages, lost policy release forms, summaries of insurance, schedules of insurance, etc. 

• Review retrieved carrier website documentation. 

• Process renewals, endorsements; this includes attaching policies in EPIC, mailing insureds and mortgagee copies. Checking documents for accuracy. 

• Invoice policies and endorsements 

• Provide support as needed to account managers 

• Other responsibilities as assigned by the manager 

• Open reception area and office by the required office opening time each day and closes the reception area at the end of the day 

• Present a friendly, professional demeanor at all times 

• Answer incoming telephone calls, forward calls, deliver messages, mail and faxes to appropriate personnel or department in a friendly and professional manner 

• Answer questions about organization and provide callers with address, directions, and other information as required 

• Welcome on-site visitors, determines nature of business, and announce visitors to appropriate personnel 

• Receive, sort, date stamp, and route mail or packages to appropriate personnel, scan all mail into system and distribute appropriately 

• Will organize outgoing mail, separating mail to insurance carriers, other offices, and prepare for pickup 

• May order, receive, and maintain office supplies, coordinate maintenance of office equipment with vendors 

REQUIREMENTS: 

• High School diploma or GED (AA or college attendance desired) 

• Previous work experience (preferably with an insurance, financial services or professional services company) is preferred 

• Louisiana license required within 90 days of employment 

• Demonstrated verbal and written communication skills 

• Computer proficiency: Microsoft Office Suite, Outlook, etc. 

• Ability to work in a fast-paced, team-oriented environment 

• Demonstrated attention to detail 

• Strong customer service skills