Marketing Supervisor

Description

Team Members Will Enjoy:

• FREE GAS (up to $3,900 annual value) or Free bus passes
• Free covered Parking
• 2 weeks PTO per year
• 6 Observed Holidays with Holiday Pay
• Health Benefits Insurance Package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K & more!
• Career Development and Advanced Opportunities
• Tuition Reimbursement
• Flexible work schedules
• Team Member Referral program ($600 per team member referred!)

Responsibilities include but are not limited to:

• Supervise and support Casino Hosts and Player Development team members in their daily activities.
• Monitor player reinvestment and discretionary compensation to ensure compliance with company policies and established guidelines.
• Review, maintain, and update player information and customer records to support effective player development efforts.
• Assist with the planning, implementation, and execution of promotions, tournaments, giveaways, VIP events, and special events.
• Identify opportunities to reactivate inactive players and increase engagement among existing customers.
• Generate, analyze, and review reports related to player activity, promotions, and marketing performance.
• Ensure departmental policies, procedures, and service standards are consistently followed.
• Assist with recruiting, training, coaching, and developing team members to improve performance and customer service.
• Support cross property marketing initiatives and player development programs.
• Coordinate with other departments to ensure the successful execution of events, promotions, and guest experiences.
• Respond promptly and professionally to guest concerns and service recovery opportunities.
• Assist with community outreach efforts and property awareness initiatives.
• Maintain current knowledge of company programs, promotions, industry trends, and competitive market activity.
• Identify opportunities to improve operational efficiencies, guest experiences, and departmental processes.
• Manage and maintain website content, social media platforms, and email marketing campaigns.
• Develop and maintain marketing schedules, promotional calendars, and communication timelines.
• Prepare and distribute promotional and event information to all departments to ensure operational readiness.
• Comply with all applicable gaming regulations, company policies, and procedures.
• Demonstrate professionalism, integrity, and a commitment to exceptional guest service.
• Perform other duties as assigned.

Requirements

• Associate's or Bachelor's degree in Marketing, Business, Hospitality, Communications, or a related field preferred; equivalent experience may be considered.
• Two to four years of experience in casino marketing, hospitality, customer service, sales, player development, or a related field.
• Previous supervisory or team leadership experience preferred.
• Knowledge of casino marketing concepts, player development programs, and customer loyalty initiatives.
• Experience with casino systems, player tracking systems, and marketing databases.
• Strong organizational and project management skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal, written, interpersonal, and problem-solving skills.
• Strong customer service orientation and commitment to guest satisfaction.
• Ability to analyze data, identify trends, and make sound business decisions.
• Experience with Adobe Creative Suite, graphic design, or marketing content creation preferred.
• Professional appearance and demeanor.
• Ability to effectively interpret and respond to visual and verbal cues.
• Must be authorized to work in the United States and able to obtain and maintain all required gaming licenses.
• Valid driver's license and ability to travel between properties as needed.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.

Core Competencies

Guest Service Excellence

Deliver exceptional guest experiences while supporting revenue growth, customer retention, and brand loyalty.

Leadership

Provide guidance, coaching, accountability, and support to team members to achieve departmental goals and maintain high performance standards.

Communication

Communicate effectively with guests, team members, management, and external partners.

Customer and Market Awareness

Understand customer needs, market trends, and competitive opportunities to improve engagement and loyalty.

Drive for Results

Demonstrate initiative, accountability, and a strong focus on achieving goals and delivering quality results.

Innovation

Contribute creative ideas that enhance promotions, processes, guest experiences, and overall marketing effectiveness.

Professional Excellence

Exercise sound judgment, maintain confidentiality, and demonstrate professionalism in all interactions.

Teamwork

Build positive relationships and collaborate effectively across departments to support company objectives.

$60,000 - $65,000 / yr

Applications will be considered for 3 days; post expires 6/21