Customer Service Representative

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.

All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.

Job Summary

Our Company
Motion Control Engineering (MCE) has enjoyed a history of innovation, rapid growth, and success. One of the early pioneers in the development of non-proprietary elevator controls, MCE is now the largest and most successful independent elevator control manufacturer in the world. In 2012, MCE became part of Nidec Corporation which is the World’s leading manufacturer of motors ranging from small precision to Ultra-size Motors. MCE’s elevator control products move people daily in tens of thousands of buildings around the world. Some of the most notable and recognizable buildings include the Statue of Liberty, The Washington Monument, The US Capitol Building, The US Supreme Court Building. MCE’s elevator control products also exist in thousands of buildings in universities, hospitals, shopping malls, housing projects, office buildings, etc. MCE is also the leading company in Nidec’s Global Elevator Solutions Group which serves the markets outside North America.
The key to our success is our people, technology, and quality. MCE’s people have a variety of educational achievement levels and work experiences and represent a broad cultural diversity.
The opportunities you will find at MCE are limited only by your desire to grow and succeed.

Job Description

WHAT YOU’LL BE DOING

• Provide basic technical support to customers via email, phone, or other methods
• Answer calls from the call queue and manage accordingly
• Provides customers with accurate and timely information regarding their inquiries received via phone or email
• Maintaining customer contact and shipping information, follow up on part quotes, returns and late shipments, and pursue sales quote for purchase orders
• Process orders within an hour of receipt including upload of sales order packet to the share drive
• Follow-up & Process SAP Batch transactions•          
• Perform other tasks as assigned by immediate Supervisor
• Training provided

WHAT WE LIKE ABOUT YOU

• Associate degree or High School Diploma is acceptable with a strong background on the fields mentioned above.
• Proficiency with Microsoft Office Suite
• Must have strong communication skills and be able to effectively communicate
• Ability to work independently, self-starter, attention to detail, high sense of urgency
• 2-5 years of call center or data center experience
• Experience as intern on related fields is acceptable.

Additional Job Details

WHAT WE’RE BRINGING TO THE TABLE

• Competitive salary based on qualifications - $18 -$20 an hour
• PTO (Paid time off)
• 10 Paid Holidays
• 401(k) and company match
• Short term and long-term disability 
• Medical, dental, and vision plans with options
• Flexible Spending Account
• Life insurance
• Employee Assistance Plan

Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Work Shift Schedule

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.