Boutique Manager - Luxury Accessories - New York City (UES)

BOUTIQUE MANAGER

NEW YORK CITY | LUXURY ACCESSORIES BRAND

This is a luxury accessories brand built on a foundation of craftsmanship, heritage materials, and understated elegance. As the brand's leader in New York, you'll be the face of that identity in one of its most important markets.

As Boutique Manager, you'll lead a team of sales associates, drive sales, and build genuine loyalty among a growing New York clientele, all while upholding the brand's identity, values, and positioning at every level of the boutique experience.

The Role

You'll ensure the smooth day-to-day running of the boutique and be directly accountable for its commercial performance. This role blends hands-on floor leadership with real business ownership, you're setting sales strategy, shaping the client experience, and building the team, not just managing a shift.

This is ideal for a boutique leader who has genuinely operated at a premium or luxury level before, who leads with both rigor and warmth, and who understands that craftsmanship and client relationships are what define a Maison like this one.

Profile of the Ideal Candidate

• Significant, successful experience managing a boutique or establishment within the premium or luxury sector

• Excellent interpersonal skills and a genuine passion for retail and hands-on boutique operations

• Strong listening skills, attention to detail, and leadership ability paired with a supportive management style

• Impeccable presentation, a strong appreciation of product, and an understanding of artisanal craftsmanship

• Comfortable representing a heritage Maison with the polish and discretion the brand's positioning demands

Key Requirements

• 5+ years of successful boutique or store management experience within premium or luxury retail is required

• Available for an anticipated early July start date, including an initial two-week training period in Paris

What You'll Own

Business Development & Commercial Performance

• Develop and implement business strategies to achieve sales targets established with Retail Management

• Play an active role in planning and executing in-store commercial initiatives, including collaborations, new product launches, and visual merchandising projects

• Monitor market trends and changes in customer behavior to refine product assortments and maximize sales

• Develop and maintain strong relationships within the boutique's network by delivering exceptional service

• Provide Management with weekly reports covering commercial activity and category performance

Boutique Management & Presentation

• Ensure impeccable product presentation and maintain the boutique to the highest standards at all times

• Oversee stock management with accuracy and rigor, coordinating with the Supply Chain team to keep the boutique properly stocked

• Collaborate with internal teams, including Retail, Marketing, and Merchandising, to plan and coordinate special events and product launches

Client Experience

• Maintain an exceptional standard of customer service, ensuring every client receives a personalized experience consistent with the Maison's positioning

• Build genuine, lasting loyalty among new and existing New York clientele

Team Leadership & Development

• Participate in recruiting and training team members, ensuring all brand standards are followed

• Foster a culture of service excellence, ensuring the team consistently delivers a personalized experience in line with the Maison's standards

• Set individual and team objectives, monitor performance, and provide daily feedback

• Encourage team cohesion by creating a positive, supportive, and motivating working environment

Success Metrics

• Achievement of sales targets and strong commercial performance across product categories

• Consistently impeccable boutique presentation and stock accuracy

• Genuine client loyalty and relationship growth within the New York market

• A motivated, cohesive team performing to the Maison's standards

Why You'll Love Working Here

• The opportunity to represent a distinguished artisanal Maison as the face of its New York presence

• Competitive compensation and bonus opportunities

• A genuine hand in shaping the brand's commercial strategy and client relationships in a key growth market

• A culture rooted in craftsmanship, heritage, and understated elegance

Ready to Join Us?

We'd love to meet you. Please submit your resume for consideration. Applications are reviewed on a rolling basis; only shortlisted candidates will be contacted due to anticipated volume.

Start Date: Immediate

Location: Upper East Side