Business Continuity & Testing Coordinator

Tokio Marine Kiln (TMK) is recruiting for a permanent Business Continuity & Testing Coordinator to join our Facilities Management & Workplace Services team.

Reporting to the TPRM & Operational Resilience Manager, you will support the ongoing development and coordination of TMK's Business Continuity Management Framework, helping to ensure the business is prepared to respond effectively to disruptions and maintain critical operations. You will also coordinate a programme of business continuity, operational resilience, third-party and exit plan testing activities across the organisation.

Key responsibilities include:

• Coordinating the Business Continuity Plan (BCP) programme across TMK offices.

• Planning, coordinating and tracking business continuity, operational resilience, third-party and exit plan testing activities.

• Maintaining testing schedules, governance records, action trackers and evidence repositories.

• Ongoing maintenance of Business Continuity Plans and leading annual reviews (including Business Impact Analyses (BIAs)).

• Working closely with business owners, technology teams, procurement, risk functions and third-party suppliers to support testing and resilience activities.

• Monitoring and reporting on testing outcomes, lessons learned and remediation actions.

• Supporting updates to business continuity and resilience documentation following testing exercises, audits and regulatory requirements.

• Reviewing business continuity and exit plans for high tier suppliers.

• Producing management information and governance reporting for senior stakeholders.

• Supporting incident response, workplace activation and recovery activities when required.

• Contributing to continuous improvement initiatives across business continuity and operational resilience.

What we're looking for:

• Experience of coordinating and testing Business Continuity Plans (BCP).

• Experience gained within financial services, insurance or another regulated environment.

• AMBCI qualification (or equivalent professional qualification).

• Strong organisational skills and excellent attention to detail.

• Excellent communication and stakeholder management skills, with the ability to work effectively across all levels of the business, including the Executive.

• Strong Microsoft Office skills, including Word, Excel, PowerPoint and SharePoint.

• A proactive, collaborative and solution-focused approach.

• Experience within operational resilience, third-party resilience and exit planning would be advantageous.

• Knowledge of Everbridge or similar emergency notification systems would be beneficial.

Why apply?

This is an excellent opportunity to play a key role in strengthening TMK's business continuity and operational resilience capabilities within a highly regarded London Market insurer. You'll work closely with stakeholders across the business, supporting activities that help protect our people, operations and customers.

You'll join a collaborative and inclusive environment where continuous improvement, professional development and innovation are actively encouraged, underpinned by TMK's values of Excellence, Empowerment, Inclusion, Innovation, Integrity and Teamwork.

The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.

As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.

To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met. Please reach out to [email protected] in confidence, to discuss any specific assistance or requirements that you have.

If you encounter difficulties submitting your application, please email [email protected].

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