- Location
- Belgrade Campus, Serbia
- Workplace
- Remote, Onsite
- Type
- Full-time
- Department
- IT
- Source
- Workday
Description
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Title: Technical support specialist - L1
Grade: B1
Location: Belgrade, Serbia
Onsite position with shift rotation
Summary:
As a Technical Support Specialist, you will be the first point of contact for customers using NCR Voyix solutions across Hospitality, Retail, Financial, and Cloud environments. You will help customers resolve technical issues, provide excellent service, and ensure business-critical systems remain up and running.
This role is ideal for someone who enjoys problem-solving, technology, and helping customers in a fast-paced support environment.
Key Responsibilities:
- Provide Level 1 technical support for NCR Voyix products, point-of-sale (POS) systems, hardware, software, and related equipment.
- Troubleshoot customer issues via phone, email, chat, and remote support tools.
- Diagnose technical problems, identify root causes, and deliver timely solutions whenever possible.
- Escalate complex issues to specialized support teams following established escalation procedures.
- Take ownership of customer incidents from initial contact through resolution, ensuring a positive customer experience.
- Monitor, update, and maintain accurate records in incident management systems.
- Review incident history and identify recurring issues to support faster resolution and continuous improvement.
- Use knowledge management resources and documented procedures to efficiently resolve customer requests.
- Verify solutions with customers and ensure issues are fully resolved before closure.
- Communicate clearly and professionally with customers throughout the support process.
- Collaborate with internal teams to resolve technical issues and share knowledge.
- Create and update knowledge articles to improve service quality and team effectiveness.
- Participate in training programs to continuously develop technical expertise and customer support skills.
- Contribute to process improvements, special projects, and operational initiatives.
- Support team success through knowledge sharing, collaboration, and active participation in team activities.
- Assist with quality monitoring activities and help maintain high service standards.
What You'll Bring
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Ability to troubleshoot technical issues in a structured and logical way.
- Comfort working in a fast-paced, customer-focused environment.
- Willingness to learn new technologies, systems, and tools.
- Ability to manage multiple priorities while delivering a great customer experience.
Why Join Us?
- Build your technical support and troubleshooting expertise.
- Work with global customers and industry-leading technology solutions.
- Access continuous learning, coaching, and development opportunities.
- Be part of a collaborative team that values innovation, growth, and customer success.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
