Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Microsoft Intune
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Oversees the OSD and Intune team, ensures SLAs are met, drives process adherence, and escalates major incidents while ensuring ITIL compliance.

Roles & Responsibilities:
Manage day-to-day team operations for OSD, Intune, patching, driver/firmware updates, and vulnerability remediation.
Assign tasks, monitor workload, and mentor analysts and senior analysts.
Ensure ITIL processes are followed consistently across Incident, Problem, Change, and Service Request management.
Track key metrics for patch compliance, deployment success rates, and automation effectiveness.
Review and approve Intune/OSD changes, policy deployments, and automation scripts.
Drive continuous improvement initiatives to reduce incidents and enhance automation.


Professional & Technical Skills:
Proven experience leading OSD/Intune/Endpoint management teams.
Strong understanding of ITIL framework and SLAs.
Expertise in Windows/macOS deployment, Intune policies, and automation tools.
Excellent communication, mentoring, and stakeholder management skills.


Additional Information:
ITIL Foundation
Microsoft Intune / Endpoint Manager Associate or Expert
Microsoft 365 Modern Desktop Administrator Expert (MD-100/101/102)
Leadership or management certification (Optional) (PMP, Prince2, or equivalent)
Service Level Management: Ensure SLA adherence and escalation management.
Change and Release Management: Approve and monitor major deployments.
Continuous Improvement: Analyze metrics to reduce incidents and improve deployment efficiency.
The candidate should have minimum 5 years of experience in Microsoft Intune.
This position is based at our Gurugram office.
A 15 years full time education is required.
5–8 years in endpoint management with 2+ years in a leadership or supervisory role.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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