Teller

Description

Position Summary: The Teller is a customer-focused banking professional responsible for accurately and courteously processing a wide range of financial transactions. This role maintains precise cash and transaction records, supports operational efficiency, and may assist with training new team members. As a key point of customer interaction, the Teller contributes to a positive banking experience, promotes Bank products and services, and ensures adherence to all policies, procedures, and regulatory requirements.

Key Responsibilities:

Customer Transactions:

•  Provide prompt, courteous, and efficient service to branch customers at the teller line or drive-up windows.  
•  Process customer deposits and withdrawals (including night bags) in accordance with established procedures.  
•  Receive loan, mortgage, and club payments.  
•  Cash checks and sell money orders and Treasurer’s checks.  
•  Assist customers with safe deposit box access.  
•  Comply with all Bank and branch policies and procedures related to customer transactions.  
•  Refer complex questions or problems to the Front Line Manager or Supervisor.

Transaction Accuracy & Compliance:

•  Accurately settle own cash drawer and processed work in adherence to Bank performance standards and established procedures.  
•  Maintain daily work in good order and ensure proper documentation.  
•  Comply with all Federal and State banking regulations.  
•  Adhere to all Bank and branch operating and security policies and procedures.  
•  Meet or exceed established objectives and performance standards for teller functions

Product Knowledge & Customer Support:

•  Maintain knowledge of current Kennebec Savings Bank (KSB) products and services.  
•  Actively utilize Bank products and services to better understand features and benefits.  
•  Communicate product knowledge effectively to customers and prospective customers.  
•  Engage customers in conversation to identify “cues and clues” to determine needs.  
•  Respond to customer inquiries and evaluate their financial needs.  
•  Recommend appropriate Bank products and services and refer customers to other Bank personnel when appropriate. 

Branch Support:

•  Perform additional branch functions as assigned to meet customer service or operational needs.  
•  Provide support at other branch locations as required.  

Community & Public Relations:

•  Actively participate in community organizations and events.  
•  Represent the Bank professionally within the community. 

Other Duties:

•  Demonstrate reliable attendance and punctuality.  
•  Work at other Bank branches as needed for customer service, operational, or training purposes.  
•  Attend and participate in Bank meetings.  
•  Attend internal and external training to improve job-related skills and knowledge.  
•  Understand and fully comply with Kennebec Savings Bank’s Core Values.  
•  Perform other duties as required. 

Requirements

Skills & Competencies:

•  Strong customer service and communication skills
•  Attention to detail and accuracy
•  Organizational and time management abilities
•  Problem-solving within established procedures
•  Integrity and confidentiality
•  Ability to work collaboratively in a fast-paced environment

Education & Experience:

•  High school diploma or equivalent required
•  Cash handling and customer service experience preferred
•  Familiarity with banking products and systems a plus
•  Basic computer proficiency (word processing, spreadsheets, banking systems)

Physical & Technical Requirements:

•  Valid driver’s license and reliable transportation to attend meetings, training, and daily work schedules
•  Ability to lift up to 20 pounds (cash boxes/bags)
•  Ability to distinguish between various denominations of coin and currency
•  Ability to handle currency and operate vault systems
•  Ability to stand or sit for extended periods
•  Comfort using computers and reading reports
•  Strong verbal communication skills, including phone interactions
•  Ability to manage multiple tasks and maintain attention to detail
•  Ability to think through a problem, following proper steps in finding resolution.
•  Must have a high degree of ethics and maintain confidentiality of customers and accounts
•  Must be friendly, courteous and sensitive to the needs of customers and coworkers

Salary Range:  Compensation for this position is based on knowledge, skills, experience, and demonstrated competency within the role. 

Developing - Minimum: $20.19 hourly

Proficient - Midpoint: $22.72 hourly

Exceptional - Maximum: $25.24 hourly