IT Support Administrator

TRIGO Global Quality Solutions is seeking to fill a IT Support Administrator position in Greer, SC.

Overall Purpose

The IT Support Administrator provides dedicated, onsite technology support for TRIGO's operations at the BMW account (Greer, SC), and is accountable for the day-to-day technology experience across the site while partnering with the Americas IT team on broader systems. Present onsite five days a week - three days at the Greer office and two days at the BMW facility - this role is the first point of contact for local technology needs and ensures that inspection teams, salaried staff, and site operations have reliable, correctly configured, and readily available equipment at all times.

Beyond day-to-day support, the role helps support the site's technology across areas such as tablets and mobile devices, user accounts and software, and phones - working closely with the Americas IT team, who lead these areas, and with the Business Solutions team. This is a hands-on, self-directed position: the successful candidate works with minimal supervision, takes ownership of issues end to end, and has the capacity to grow into broader technology responsibilities over time. The position is central to protecting the customer experience TRIGO delivers to BMW and to upholding TRIGO's Quality Management System (QMS), corporate standards, and continuous improvement programs.

May Report to

IT Manager, TRIGO Americas (with a dotted-line relationship to site Operations for day-to-day direction).

Responsibilities

Onsite Support & Troubleshooting

• Own the day-to-day technology experience at the site and serve as the onsite first point of contact for technology issues, present five days a week (three days at the Greer office, two days at the BMW facility)
• Resolve the majority of onsite hardware and software issues independently across computers, tablets, printers, and label printers, exercising sound judgment on when to escalate
• Partner with the IT team, Business Solutions, or deployed-software support on complex issues, and follow through to resolution

Endpoint & Device Lifecycle

• Repair and replace failed computers, and set up new shared and individual/salaried machines (software installation and account setup)
• Support printers and label printers, including setup, output quality, and consumables

Tablets & Mobile Devices

• Provide onsite support for tablets and mobile devices, including help with setup and everyday issues
• Assist the IT team with mobile device management (MDM) tasks such as enrolling and configuring devices

Phones & Device Logistics

• Help coordinate phone and device logistics - ordering, assignments, and returns - in support of the carrier contract managed by IT
• Assist with keeping device records current and flagging unused devices to help manage cost

User Accounts & Software

• Support user account setup and software/licensing needs for onboarding and offboarding, in coordination with the IT team
• Help identify licensing needs and route requests through the appropriate IT channel

Technology Asset & Inventory Management

• Maintain an accurate inventory of all onsite technology and a managed stock of spares/replacements
• Conduct regular audits of the sites to confirm each station and area is fully equipped, and replace broken equipment promptly

Team Support & Deployments

• Help respond to support requests through the ticketing system
• Contribute to the rollout of new onsite technology solutions (e.g., vision/camera systems, new printers)
• Track and reorder technology consumables (e.g., label stock); coordinate additional site supplies as agreed with Operations

Standards & Culture

• Support compliance with TRIGO's QMS, corporate IT standards, and data protection requirements
• Promote a culture of safety, collaboration, customer focus, and continuous improvement

Other

• Any other duties as assigned

Knowledge, skills, abilities

Hard Skills

• Strong hands-on desktop/endpoint support skills: Windows, standard business software, and hardware troubleshooting
•  Demonstrated ability to support a broad range of technology independently - computers, tablets and mobile devices, printers, and label printers
• Solid working knowledge of Microsoft 365 and Active Directory in a business environment (user accounts, onboarding/offboarding)
• Hands-on experience supporting mobile devices and mobile device management (MDM) tooling
• Experience with device inventory, vendor/carrier coordination, and equipment lifecycle tracking
• Strong organizational skills, attention to detail, and the ability to prioritize and work with minimal supervision
• Customer-service orientation and clear, confident communication with non-technical users and site leadership
• Proficiency in English

Values & attitudes

• Global team spirit
  • Team player
  • Caring for people
  • Open-minded
• Excellence
  • Reactive
  • Resilient to pressure
  • Rigorous
• Customer focus
  • Client oriented
  • Reliable & trustworthy
  • Flexible
  • Autonomous
  • Innovative

 

Work experience

Overall recommendations

4–6 years of progressive, hands-on IT/technical support experience with increasing responsibility, ideally within a multi-site or service-delivery organization Demonstrated experience supporting end-user technology and mobile device fleets, and coordinating with vendors or carriers Proven ability to work autonomously onsite, take ownership of issues, and coordinate with a central/remote IT team Track record of taking on broader responsibility over time

Education background

Overall recommendations

Associate's degree in Information Technology or a related field required; Bachelor's preferred (or equivalent hands-on experience) One or more relevant certifications preferred (e.g., CompTIA A+, Microsoft 365, or comparable)

About TRIGO Global Quality Solutions

Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.

The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.

TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.

TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.