- Location
- CZ
- Type
- Full-time
- Department
- Operations
- Seniority
- Manager
- Experience
- 2+ years
- Closing date
- Today
- Source
- Vincere
Description
You will take centralized ownership of operational processes and premium services across Czechia, Slovakia, and Hungary, directly impacting how millions of cardholders experience travel and lifestyle benefits. By streamlining high-stakes operations like airport lounge access and voucher lifecycles, you will solve fundamental quality issues and ensure a premium service perception for a global leader in the payments industry. This role bridges the gap between strategic GTM initiatives and flawless execution in a fast-moving, multi-market environment.
Our client is looking for a Client and Benefits Operations Manager to lead recurring operational, administrative, and complaint-management activities across the CEE region.
We are not looking for a passive administrator who waits for instructions or someone who avoids complex problem-solving. We need a proactive coordinator who can navigate corporate procurement, manage diverse vendors, and turn customer complaints into structured process improvements.
Our client is a global technology company in the payments sector, dedicated to connecting the world through innovative, reliable, and secure payment networks. The CSH (Czechia, Slovakia, Hungary) team operates with a focus on high efficiency and is an active adopter of GenAI productivity tools to automate recurring administration.
WHAT YOU WILL DO:
• Manage end-to-end Visa Benefits programs including quarterly cycles, partner inputs, and reporting
• Maintain offer accuracy across platforms and coordinate setup and quality assurance
• Oversee airport services and lounge operations, including Fast Track and voucher lifecycle management
• Handle first-line cardholder and client complaints, conducting full investigations and resolutions
• Coordinate with issuing banks, lounge operators, and service providers like Collinson or Dateio
• Design and implement structured complaint handling frameworks and process improvements
• Optimize customer journeys and automate operational flows for premium programs
• Support reseller initiatives and coordinate with creative agencies on brand compliance
• Own reporting systems, maintenance of monthly scorecards, OKRs, and performance dashboards
• Manage supplier onboarding, procurement coordination, and documentation
WHO WE ARE LOOKING FOR:
• 2–4 years of experience in operations, project coordination, or program administration
• High-level English fluency for internal communication and contract management
• Proficiency in Slovak and Hungarian is highly preferred to support all three markets
• Strong organizational skills with the ability to own recurring processes with minimal supervision
• Confidence in stakeholder and vendor management across banks and airport operators
• Data fluency with solid Excel and PowerPoint skills for consolidating metrics
• A service-oriented mindset with a calm approach to issue handling
• A proactive self-starter comfortable in a small, fast-paced team environment
WHAT SHOULD BE CLOSE TO YOU:
• Ownership of results and accountability for process accuracy
• Adaptability to hybrid work models and occasional regional travel
• Interest in financial services, payments, retail, or loyalty ecosystems
• Openness to using AI tools (Copilot/GenAI) for productivity and automation
• Ability to work across different cultures and market specificities
WHAT YOU GET:
• Full-time position based in Bratislava or Budapest
• Hybrid work model according to standard office rules
• Exposure to international stakeholders and global payment standards
• Opportunity to work with cutting-edge GenAI productivity tools
• Dynamic environment with a focus on professional growth and efficiency
