Senior Manager, Pharmacy Services (PS)

Description

Job Description: Pharmacy Manager / Pharmacist-in-Charge

Location: Brooks, Kentucky Company: TheraCom Work Arrangement: Onsite Pharmacy Type: Mail Order / Specialty Pharmacy Position Type: Full-Time

Position Summary

TheraCom is seeking an experienced and highly accountable Pharmacy Manager / Pharmacist-in-Charge (PIC) to provide onsite leadership for our mail order pharmacy operations in Brooks, Kentucky. This role is responsible for overseeing the pharmacist team, ensuring compliant pharmacy operations, supporting safe and accurate prescription fulfillment, and maintaining adherence to applicable federal and state pharmacy laws, Board of Pharmacy requirements, accreditation standards, company policies, and client program requirements.

The Pharmacy Manager / PIC will serve as the designated pharmacist leader for the site and will be responsible for ensuring that pharmacy services are performed with the highest standards of quality, patient safety, regulatory compliance, operational efficiency, and professional practice.

Licensure Reimbursement

TheraCom agrees to reimburse for licensure related expenses associated with obtaining the required licenses to serve as PIC and renewal costs. In consideration of this investment, we would require reimbursement if the employee resigns or is terminated for cause within 24 months of the investment.

Key Responsibilities

Pharmacy Leadership and Team Management

• Serve      as the Pharmacist-in-Charge for the Brooks, KY mail order      pharmacy location.
• Provide      onsite leadership, direction, and oversight to the pharmacist team.
• Manage      pharmacist scheduling, workload distribution, performance expectations,      and daily operational support.
• Coach,      mentor, and develop pharmacists to support professional growth and      consistent performance.
• Promote      a culture of accountability, collaboration, patient safety, compliance,      and continuous improvement.
• Partner      with pharmacy operations leadership, technician leaders, quality,      compliance, client services, and other cross-functional teams to support      program performance and operational excellence.
• Involved      and informed of industry/pharmacy practice regulatory changes and desire      to stay abreast of potential upcoming industry directions.

Regulatory Compliance and Pharmacy Governance

• Ensure      pharmacy operations comply with all applicable federal and state laws,      Kentucky Board of Pharmacy regulations, DEA requirements, payer      requirements, accreditation standards, and internal policies and      procedures.
• Maintain      responsibility for PIC-related duties, including oversight of pharmacy      practice standards, licensure requirements, inspections, recordkeeping,      and required regulatory reporting.
• Monitor      and support compliance with policies related to prescription processing,      pharmacist verification, dispensing accuracy, controlled substances,      patient counseling, documentation, privacy, and medication safety.
• Ensure      appropriate maintenance of pharmacy licenses, permits, registrations, and      related documentation.
• Support      preparation for and response to Board of Pharmacy inspections, audits,      accreditation (ACHC) renewals, client audits, and internal compliance      reviews.
• Identify      compliance risks and partner with leadership to implement corrective and      preventive actions.

Pharmacy Operations

• Oversee      pharmacist responsibilities related to prescription verification, drug      utilization review, clinical appropriateness, product accuracy, and      patient safety.
• Ensure      timely and accurate fulfillment of prescriptions in accordance with      service level agreements, quality standards, and regulatory requirements.
• Monitor      workflow performance and resolve operational issues that could impact      dispensing quality, turnaround times, or patient care.
• Collaborate      with operations teams to support efficient mail order processes, including      prescription intake, clinical review, dispensing, shipping coordination,      and exception management.
• Support      inventory, storage, handling, and dispensing practices consistent with      product requirements and pharmacy standards.
• Assist      with implementation of new programs, process changes, technology      enhancements, and client-specific requirements.
• Monitoring      of licensing and licensure for both the pharmacy and pharmacy staff
• Management      of After-Hours support team.
• Manage      the pharmacy’s access control and surveillance system in partnership with      the Corporate Security team
• Serve      as the Authorized Representative (AR) for REMS programs 

Quality, Safety, and Continuous Improvement

• Lead      or support quality initiatives focused on dispensing accuracy, clinical      review, workflow consistency, documentation standards, and patient safety.
• Review,      investigate, and address medication incidents, near misses, complaints,      and quality events in accordance with company procedures.
• Ensure      pharmacists are trained on applicable SOPs, work instructions, system      requirements, and regulatory expectations. Ensure update and revised SOPs and documents relevant to this      position.
• Maintain      clear documentation and promote adherence to approved procedures.
• Identify      opportunities to improve workflow, reduce risk, enhance team      effectiveness, and strengthen the patient and provider experience.

Cross-Functional Collaboration

• Partner      with compliance, legal, quality assurance, training, operations, client      management, inventory, fulfillment, and technology teams as needed.
• Leads      monthly Compliance Meetings/ discussions to help identify compliance      related issues
• Serve      as a pharmacy subject matter expert for operational and regulatory      questions impacting the Brooks, KY site.
• Communicate      effectively with internal stakeholders regarding pharmacy performance,      compliance matters, staffing needs, escalations, and process improvement      opportunities.
• Support      client and manufacturer program requirements while ensuring all pharmacy      activities remain compliant and patient-centered.

Required Qualifications

• Doctor      of Pharmacy degree or Bachelor of Science in Pharmacy from an accredited      school of pharmacy.
• Active      and unrestricted pharmacist license in Kentucky, or ability to obtain      Kentucky licensure prior to assuming PIC responsibilities.
• Ability      to serve as Pharmacist-in-Charge in accordance with Kentucky Board of      Pharmacy requirements.
• Minimum      of 5 years of pharmacist experience, preferably in mail order,      specialty pharmacy, hospital, managed care, or high-volume pharmacy      operations.
• Minimum      of 2 years of leadership, supervisory, or management experience in      a pharmacy setting.
• Strong      knowledge of federal and state pharmacy laws, Board of Pharmacy      regulations, controlled substance requirements, HIPAA/privacy standards,      and pharmacy quality practices.
• Demonstrated      ability to lead teams, manage competing priorities, and make sound      decisions in a regulated healthcare environment.
• Strong      communication, problem-solving, organizational, and documentation skills.
• Ability      to work onsite at the Brooks, KY pharmacy location.

Preferred Qualifications

• Prior      experience serving as a Pharmacist-in-Charge or pharmacy manager.
• Multi-state pharmacist licensure or experience      supporting multi-state pharmacy operations.
• Experience      in mail order or specialty pharmacy operations.
• Experience      supporting manufacturer-sponsored pharmacy programs, patient support      services, or hub/pharmacy coordination.
• Familiarity      with accreditation standards such as URAC, ACHC, NABP, or similar pharmacy      accreditation frameworks.
• Experience      participating in audits, inspections, corrective action plans, or      compliance reviews.
• Experience      with pharmacy management systems, workflow tools, reporting platforms, and      operational performance metrics.

Key Competencies

• Regulatory      accountability: Understands      and applies pharmacy laws, policies, and professional standards.
• Leadership: Builds trust, sets      expectations, develops talent, and drives team performance.
• Operational      excellence: Balances      quality, efficiency, service levels, and patient safety.
• Judgment      and integrity: Makes      ethical, compliant decisions in complex situations.
• Collaboration: Works effectively across      pharmacy, operations, compliance, and client-facing teams.
• Change      management: Supports      teams through evolving processes, systems, and business needs.
• Attention      to detail: Ensures      accurate documentation, verification, and execution of pharmacy processes.
• Patient      focus: Prioritizes      safe, timely, and reliable access to therapy.

Work Environment and Physical Requirements

• This      role is required to work onsite 3 days a week at the Brooks, KY mail      order pharmacy location.
• Must      be able to work in a professional pharmacy operations environment.
• May      require prolonged periods of standing or sitting, use of computer systems,      review of prescription and operational documentation, and interaction with      pharmacy staff and cross-functional teams.
• May      require occasional flexibility in schedule to support pharmacy operations,      audits, inspections, or urgent business needs.

Sample Job Posting Summary

TheraCom is hiring an onsite Pharmacy Manager / Pharmacist-in-Charge for our mail order pharmacy in Brooks, Kentucky. This role will lead the pharmacist team, oversee compliant pharmacy practice, support safe and accurate prescription fulfillment, and ensure adherence to applicable pharmacy laws, regulatory requirements, accreditation standards, and company policies. The ideal candidate is an experienced pharmacy leader with strong regulatory knowledge, operational discipline, and a commitment to patient safety and service excellence.