Process Analyst

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. 

About Lowe’s
Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team

Doing business legally and with integrity is at the heart of how we serve our customers, communities, and fellow associates.  The Legal team works diligently to protect Lowe’s reputation and brand.

Job Summary:

This position delivers comprehensive administrative and operational support to U.S. Legal teams by managing legal technology systems, matter and records administration, financial processing, document and presentation support, reporting, and workflow coordination. The role partners with U.S. stakeholders to execute standardized, repeatable administrative processes and provide responsive support across multiple legal functions.

In office, full time role. Shift timings: 2 PM to 11 PM IST

Roles & Responsibilities:

Core Responsibilities: 

Legal Operations & Matter Management

Legal System Administration: Matter management, including opening, closing, and updating matters; maintaining matter data and allocation information; and supporting budget requests and tracking. Information & Records Management: Execute document retrieval, filing, uploads, and record retention using eDocs, SharePoint, shared drives, Passport, and other approved repositories; maintain organized matter and administrative records. Document & Workflow Coordination: Coordinate document collections and productions, route documents for internal review, collect signatures (including wet-ink signatures when required), and support cross-functional and cross-border workflows. 

Financial Administration & Support

Invoice & Billing Administration: Support outside counsel invoice administration, including manual invoice entry for non-eBilling invoices, invoice tracking, and organization of outside counsel status reports and related records. Vendor Operations: Manage new vendor onboarding requests and related administrative steps to support accurate and timely setup in internal billing and payment systems. 

General Operations & Executive Support

Inbox & Request Management: Monitor shared or designated inboxes, triage and route requests to the appropriate team member, track routine follow-ups, and help ensure timely responses to internal and external inquiries. Administrative & Document Coordination: Facilitate SignNow and other signature requests; assist with meeting coordination, travel and expense administration; and prepare, combine, format, or update Word, PowerPoint, and PDF materials. Data, Reporting & Project Support: Perform routine data entry and data cleanup, request and track matter budgets, compile recurring reports, and maintain project trackers, action items, timelines, and status updates. Training, Compliance & Records Support: Maintain training records and compliance documentation, upload case or regulatory records as assigned, coordinate routine system-access requests, and provide recurring administrative reports to stakeholders.  

Years of Experience: 

2-3 years of experience working in multinational companies, law firms, or legal process outsourcing organizations, with experience supporting legal operations, matter and records administration, financial processing, document management, reporting, and administrative workflows for U.S.-based teams.

Education Qualification & Certifications

Required Minimum Qualifications: 

Bachelors degree in any field 

Skill Set Required 

Primary Skills (must have)·      

Experience providing comprehensive support to U.S. legal teams through administrative task management, legal technology and matter systems, document and records management, financial processing, reporting, and workflow coordination across multiple stakeholders and priorities.

Attention to detail. Meticulous and detail oriented.  Ability to identity and escalate issues

Team player who can work effectively with others and ability to combine resources, experiences and know-how.

Open to different ideas and perspectives. Adjust and adapt to changing priorities

Strong communication skills ability to communicate legal information clearly and effectively.

Ability to handle multiple research tasks and adjust to changing priorities. Exceptional integrity and work ethic. 

Secondary Skills (desired) 

Prior experience of supporting the global legal teams (US team) is an added advantage. 

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.