Business Support Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for managing the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines and activities, financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, associate training, service quality, process improvements, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met.

This position is responsible for supporting Enterprise Credit Commercial procedures, encompassing procedure governance, procedure creation, and ongoing simplification.  The role involves collaborating closely with leaders and subject matter experts throughout the Enterprise Credit Commercial sub-lines of business to ensure that procedures remain accurate and are consistently aligned with organizational objectives and business requirements.

“Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy”

Other locations may be considered

Responsibilities: 

• Leads communication, coordination and connectivity across the leadership team

• Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes

• Drives successful execution of team events and routines, including logistics, communications and gathering feedback

• Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities

• Partners with reporting and analytics team to ensure accurate reporting while seeking opportunities to reduce manual processes

• Assists senior executive and team with a full range of engagements, including process improvement and project initiatives

• Provides oversight of key deliverables and validates accurate and timely completion

• Govern and manage Enterprise Credit procedures for select Lines of Business

• Partner with key contacts within the organization to develop new procedures as needed

• Help facilitate monthly Procedure Council meetings and partner with Enterprise Credit Risk on Credit Policy, while supporting and contributing to Enterprise Credit COO initiatives as needed

Required Qualifications:

• 3-5 years of experience in business support, credit, or risk management roles

• Understanding of credit underwriting processes

• Proficient in Microsoft Office Suite (Excel, Word)

• Ability to build relationships across multiple business and/or business partners

• Effective verbal and written communication

• Excellent time management skills with ability to manage and prioritize competing priorities

Desired Qualifications:

• Bachelor’s Degree or equivalent experience

• Experience in credit underwriting (either directly or in support role)

• Self-starter with ability to work independently

• Strong presentation skills

• Ability to effectively communicate across multiple organizational levels and functions

Skills: 

• Adaptability

• Administrative Services

• Attention to Detail

• Collaboration

• Written Communications

• Analytical Thinking

• Continuous Improvement

• Problem Solving

• Project Management

• Relationship Building

• Executive Presence

• Planning & Decision Making

• Policies, Procedures, and Guidelines Management

• Governance Process

• Process Improvement

Shift:

1st shift (United States of America)

Hours Per Week: 

40